Ratings based on 442 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Our stay was for two nights but ended up leaving the next day. The bedroom was dirty and shower was beyond disgusting. I have pictures to prove the filth that was in the shower/room. Would not recommend
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Marina,Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold, and we appreciate you bringing this to our attention. We will address this immediately and ensure a better experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
I have stayed here many times and always get a very comfortable bed !!
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Heather,Thank you for your continued loyalty! We're thrilled to hear that you consistently enjoy our comfortable beds. We look forward to welcoming you back for another restful stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Hotel Manager, Hotel Management
Dear Jose,Thank you for rating your stay with us 4 out of 5. We're pleased to hear you had a good experience. Your feedback is valuable, and we look forward to welcoming you back and striving for a 5-star experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Sep 2024
The tub has been painted over and was peeling, the sofa bed was horrible (no cushion, you feel coils in your back), it just didn’t feel clean overall.
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We’re sorry to hear about the issues with the tub, sofa bed, and overall cleanliness. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
by A verified traveler
Posted 8 Sep 2024
I was not told the hotel had not had hot water for the past couple days amd not told once checked in. Also the AC was not working properly
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you experienced with the hot water and the AC. This should have been communicated to you upon check-in. We will address these issues immediately to prevent future occurrences and ensure a more comfortable stay. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Sep 2024
Everything
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect rating! We're thrilled to hear that everything was to your satisfaction. If there's anything more we can do for you on your next visit, please let us know. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Sep 2024
Tub was had areas where it’s peeling. No hot water in the shower.
Comment from Hotel Management
8 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing these issues to our attention. We're sorry to hear about the peeling tub and the lack of hot water in your shower. Your feedback is important, and we will address these concerns promptly. We hope to have the opportunity to improve your experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
Very clean lobby and hallways! Also breakfast was great!
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your visit. We’re pleased you enjoyed the clean lobby and hallways, as well as the great breakfast. Your positive feedback is much appreciated. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Aug 2024
East check-in but curtains were broken so we could not open and close them properly. One lamp was missing the light bulb. The breakfast bar was well stocked but the eggs, sausage and coffee were all cold. Won't be staying here again. This was NOT up to Holiday Inn's usual standards!
Comment from Hotel Management
29 Aug 2024 by Hotel Manager, Hotel Management
Dear David,Thank you for your feedback. We’re glad you found the check-in process easy and the breakfast bar well-stocked. However, we apologize for the issues with the curtains, missing light bulbs, and cold breakfast items. We are addressing these concerns to meet our usual standards and improve future experiences. We hope you will visit again soon.Sincerely, Hotel Manager
