Ratings based on 53 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dublin
Posted 20 Jul 2024
by A verified traveler
Posted 9 Jul 2024
Das Best war das Fruehstueck, in einem schonen anliegenden Restaurant.
Die Zimmer sind sehr einfach und erinnern ein bisschen an Jugendherberge.
Was aber wirklich extrem bizarr war, war das Check-Out.
Die Besitzerin sagte ich sollte alle meine Kontakdaten in ein Formular eintragen: "Wenn mir dann spaeter auf der Weiterreise etwas passiert, kann sie der Polizei sagen, dass ich hier war." Was bitte soll denn so eine Aussage?
Sehr verwirrend.
by A verified traveler
Posted 27 Jun 2023
Arrived on a Sunday to find keys in envelopes had been left on the reception desk and my room was in the building next door. The front door to the building would not unlock. I was later advised it was not functioning been due to the sun.
After multiple tries, also with someone elses card, I resigned myself to a night on the floor in reception.
Then i found someone staying at the hotel who eventually found a way in through a door in the car park at the back of the building.
Fortunately there is a garage nearby so i was able to buy a drink and snacks.
Monday night the restaurant was also closed for a "rest day". Back to the petrol station.
Tuesday morning i asked reception to book a taxi for me and gave them the address written on a piece of paper.
The taxi driver arrived on time but took me to the wrong site. He was adamant that was the address he had been given and showed it to me on his phone.
Overall, nice room, clean but the facilities were woeful with no food served on either night of my stay, a broken door and the wrong address given to the taxi driver. I shall not be returning to this hotel.
Extremely disappointing for the price.
Comment from Hotel Management
28 Jun 2023 by Hotel Reich an der Rems, Hotel Management
Dear hotel guest,first of all we would like to apologize for the inconvenience.When booking, you will receive all information regarding arrival and the opening hours of the reception and the restaurant. There is also an emergency telephone number which you can find at reception if you have any problems, a short call is enough and the colleague will be with you within 5 minutes. Two guests have already checked in before you in the new building on the same day, and there were no problems at all.It is therefore very difficult for us to understand where the problem lay. However, we understand your situation and your frustration. Please excuse me again.We hope you will give us a second chance on your next arrival and accept our apologies.Yours sincerelyGaby Metzgermanagement
by A verified traveler
Posted 5 Aug 2024
Ok
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 23 Jul 2024 on Hotels
by A verified traveler
Posted 22 Jul 2024
tv works not - battery !
by A verified traveler
Posted 29 Jun 2024 on Hotels
by A verified traveler
Posted 26 Jun 2024 on Hotels
by A verified traveler
Posted 22 Jun 2024 on Hotels
