Ratings based on 1,084 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler from VENICE
Posted 26 Nov 2024
Construction in progress beware of wakeup hammers and drilling etc…
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Nice rooms and all in very good condition
Lobby cold
Reception team do not speak good German and English.
No management presence at all.
Good breakfast
Comment from Hotel Management
11 Nov 2024 by Hotel Riu Plaza Berlin, Hotel Management
Dear Jorge,With so many great places to choose from, it is an honour that you decided to give us a try.Thank you very much.We are very happy to read you enjoyed your holiday. Best Regards,Hotel Riu Plaza BerlinOnline Reputation Manager
by A verified traveler
Posted 4 Nov 2024
Room was very clean , had everything we needed. It is pretty small, but we only needed it to spend a few nights while visiting Berlin. The room has a tea kettle, which was very nice.
Would have had a great view but there were scaffolding installed on the building at the time we visited - late October 2024.
it takes about 30 min to get to Museums. Metro station is very close, only one long block away. Overall good stay, but would stay close to Museums next time.
Staff very friendly.
Comment from Hotel Management
8 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Regina,Thank you so much for taking the time to post your 5-star review regarding your experience with us.It is wonderful to hear that you found our service friendly and welcoming. We are glad you had a great visit and hope that you will think of us again, when you are next travelling to our destination!Yours Truly,Hotel Riu Plaza BerlinOnline Reputation Manager
by A verified traveler
Posted 1 Nov 2024
Receptionist logged in my details (name and surname) wrongly and didn’t apologise. I felt very offended by this and I’d recommend that you change it as it’d affect other customers too. The names of your customers should be spelled correctly on the receipts.
Comment from Hotel Management
4 Nov 2024 by Online Reputation Manager , Hotel Management
Dear Constantinos,Thank you for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore it is very disappointing to hear that some aspects of this stay were below both your expectations and our standards. Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us.Yours faithfully,Hotel Riu Plaza BerlinOnline Reputation Manager
by A verified traveler
Posted 31 Oct 2024
The property is conviently located around many shops and dining options. The hotel has a modern vibes and facilities are very clean.
Comment from Hotel Management
5 Nov 2024 by Hotel Riu Plaza Berlin, Hotel Management
Dear Benjamin,Thank you very much for sharing your stupendous review.You are royalty to us, Benjamin.Our guests' feedback makes us want to continue improving.Hoping to see you soon and we wish you have a day.Kindest Regards!Hotel Riu Plaza BerlinOnline Reputation Manager
by A verified traveler
Posted 22 Oct 2024
I disliked the black decor. Too many light switches to locate. Only full breakfast available at Euro 25 and no evening meals.
Comment from Hotel Management
24 Oct 2024 by Online Reputation Manager, Hotel Management
Dear Anna,Thank you so much for this review and the feedback! We are sorry to hear you did not like the aesthetics of the hotel. While our look is definitely an industrial, modern chic look, we understand we are not for everyone since tastes are different. While we see from your given score that you were satisfied with your stay, we also take into account the areas where you see room for improvement.We would be very happy to welcome you again soon to our hotel.With appreciation,Hotel Riu Plaza BerlinOnline Reputation Manager
by A verified traveler
Posted 21 Oct 2024
Location is very nice. Building is nice.
However, our room had no view at all since the window was covered by some "add" in front of the property. The service was not very good. They only gave us water for the first day, they never delivered some towels we requested and they staff at the lobby was not friendly at all.
Comment from Hotel Management
22 Oct 2024 by Online Reputation Manager , Hotel Management
Dear Luis,Thank you for choosing Riu and for sharing your impressions.As service is one of the key values of our company and we strongly believe that customer comes first, we are truly disappointed to hear that you were not completely satisfied with your recent experience with us.We sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our RIU service and quality.Please receive our warmest regards,Hotel Riu Plaza BerlinOnline Reputation Manager
by A verified traveler
Posted 19 Oct 2024
Hotel was clean and new. Staff friendly.
good location.
No CNN.
Comment from Hotel Management
24 Oct 2024 by Online Reputation Manager, Hotel Management
Dear GUS,Thank you very much for your positive feedback after your successful stay with us at the Hotel Riu Plaza Berlin.It is fantastic to hear that our friendly staff received and cared for you so well, as this is of enormous importance to us.We would be very happy to welcome you again as our guest. Until then, all the best!Kind regardsHotel Riu Plaza BerlinOnline Reputation Manager
