Ratings based on 437 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
Very good staff took care of a complaint I had about room being too hot solved issue. Great amenities especially in kitchen, spacious layout, great balcony. I would stay there again. Lots of parking, near town.
Comment from Hotel Management
20 Oct 2024 by Sarah, Hotel Management
Thank you so much for your kind words! We’re delighted to hear that our staff was able to promptly address your concern about the room temperature. It’s wonderful to know you enjoyed our amenities, spacious layout, and the balcony. We’re also glad the parking and location met your needs.Your Alpine Club Team
by A verified traveler
Posted 25 Aug 2024
Amazing view of the mountains! Wish our room faced them instead of the woods.
Pool was under construction. Restaurant was in a different build and had to be booked ahead of time. Not very convenient. Elevator needed an upgrade. No air conditioning despite that being advertised. No ice.
Comment from Hotel Management
25 Aug 2024 by Sarah, Hotel Management
Thank you for writing a review about your experience with us. We always try our best to give the mountain view to as many people as we can but some do end up on the backside if we are fully booked which was the case here. As the restaurant in our second building is not part of us and basically a regular restaurant for any guest, reservations are a normal procedure to ensure having space for your dinner. We do not advertise air conditioning but we are able to hand out ventilators on request. Also, ice makers are not part of our advertised inventory but the restaurant might have been willing to sell/give out some for you if asked.Your Alpine Club Team
by A verified traveler
Posted 2 Aug 2024
Stayed with the family of 4. The apartment was very comfortable
Comment from Hotel Management
2 Aug 2024 by Sarah, Hotel Management
Thank you for taking the time to write us a wonderful review about your time with us. We are delighted to hear that you and your family enjoyed your accommodation.Your Alpine Club Team
by A verified traveler
Posted 27 Jul 2024
Amenities were good, the room was large enough, view from the balcony was great.
Comment from Hotel Management
28 Jul 2024 by Sarah, Hotel Management
Thank you for your wonderful review about your stay with us. It is nice to hear that your experience with us was so positive.Your Alpine Club Team
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
17 Aug 2024 by Sarah, Hotel Management
Vielen Dank für Ihre Bewertung. Dürfen wir fragen was Ihnen besonderes negative beziehungsweise positive aufgefallen ist während Ihres Aufenthaltes bei uns?Ihr Alpine Club Team
by A verified traveler
Dont go
Posted 11 Jul 2024 on HotelsWhen you have a guest it is important that you make them feel that their time is worth it and have respect for them.
I have booked a hotel to use their pool for renovation but it was under repair. The restaurant was under repair. I have been charged the same, the same rate when these services were active. On the other hand, they refused to check me in before and they did not agree to change my towels when I wanted to take a bath.
When you have inactive services, you replace them with others. That simple. It is not a hotel that has the category of receiving people who have traveled all over the world.
And finally I had moths in the room, yes, moths.
Comment from Hotel Management
11 Jul 2024 by Adelle, Hotel Management
Dear anonymous Guest,I am honestly sorry, that you could not enjoy your stay in our resort upon your expectations.The moth is a night butterfly, which flies in if you keep your window open and keep your lights on. Anytime it happens we are happy to assist to let them fly out in the nature again and advise the guests how to avoid the butterfly to fly in again. To improve the quality of the facilities is our highest priority. New pool, new restaurant service included. We reflect the temporary closure in the prices all the time and inform in advance best we can (web pages, booking channels, pre-arrival emails). We hold on to our cleaning schedule and are happy to assist with requests out of this schedule. Recommendations for restaurants near by are part of our communication on the reception. Sorry,that you did not contact us directly during your stay. We would be happy to explain the difference between hotel and resort, what we are.
by A verified traveler
Posted 19 Jun 2024
All good
Comment from Hotel Management
19 Jun 2024 by Sarah, Hotel Management
Thank you for taking your time leaving us a review. We are delighted to hear that you enjoyed your time with us!Your Alpine Club Team
by A verified traveler
Posted 1 Jun 2024
Apartment was generous and well proportioned. Good basic amenities but as the pool and restaurant were shut we were a little stuck. It is within walking distance of Schladming but it's a long walk back up hill. Shag pile carpet a little odd.
Clean rooms, well laid out and equipped.
Comment from Hotel Management
6 Jun 2024 by Sarah, Hotel Management
Thank you for leavaing us a review about your stay with us. We are glad to hear you liked your accommodation and our cleanliness. We do regret to not being able to provide you with a restaurant and a pool during your stay but want to assure you that both will open as soon as possible during this summer.Your Alpine Club Team
by A verified traveler
Posted 26 May 2024
A bit dated and under construction so parking is a bit tough.
Comment from Hotel Management
28 May 2024 by Sarah, Hotel Management
Thank you for leaving us a review about your stay. Unfortunately, we are currently having some construction works going on to provide the guests in the future with a new swimming pool which causes a bit of a lack for parking spots. We are trying our best to proceed as fast and efficient as possible until the pool will be finished.Your Alpine Club Team
by A verified traveler
Posted 15 May 2024 on Hotels
Excellent stay! The room was comfortable and has a great view.
Comment from Hotel Management
15 May 2024 by Sarah, Hotel Management
Thank you for leaving us a wonderful review about your stay with us. We are glad to hear that you enjoyed your time with us and our landscape.Your Alpine Club Team
