Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler from Toronto
Posted 25 Nov 2024
Helpful staff. Convenient shuttle to airport
Comment from Hotel Management
26 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Jane, Thank you for your kind review! We’re delighted to hear that you found our staff helpful and appreciated the convenience of our airport shuttle service.Your positive feedback means a lot to us, and we look forward to welcoming you back for another great stay soon!
by A verified traveler
Posted 19 Nov 2024
airport ahuttle
Comment from Hotel Management
20 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Pamila,Thank you for your feedback! We’re delighted to hear that you found our airport shuttle service convenient. Providing a seamless experience for our guests is always our goal. We hope to welcome you again soon!Kind regards,Erwin M. BruynGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Great location to airport and train free shuttle
Comment from Hotel Management
18 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Nancy, Thank you for your review! We're glad to hear that our location and free shuttle service to the airport and train station made your stay convenient. We hope to welcome you back soon for another great experience!Kind regards,Erwin M. BruynGeneral Manager
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 12 Nov 2024
I asked for a wake up call as I need to go to the airport at 4am. The front desk stuff took note and said I will receive a wake-up call, but I never did.
Also the hotel advertise shuttle to airport, but did not say shuttle does not run before 6am
Comment from Hotel Management
13 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Zhao, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your wake-up call is an essential service, and we regret that it was missed. This is not the standard we strive for, and we will review our processes to ensure it does not happen again.Regarding the airport shuttle, while the shuttle timetable is communicated across our platforms, we apologize if this was not clear at the time of your booking. We will make sure our team emphasizes this detail during check-in to avoid future misunderstandings.Thank you for bringing these points to our attention, and we hope to have the opportunity to better serve you in the future.Kind regards,Erwin M. BruynGeneral Manager
by A verified traveler
Posted 11 Nov 2024
in a business area near airport, so it is generally quiet. It is about 25mn drive from Amsterdam city center.
Room is clean.
I liked the free access to pool and spa area with sauna and hammam which are great to enjoy the stay
Comment from Hotel Management
13 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Adama, Thank you for your positive review! We’re delighted to hear that you appreciated our quiet location near the airport and found your room to be clean and comfortable. It’s wonderful that you enjoyed the complimentary access to our pool and spa area, including the sauna and hammam. We take pride in providing these amenities to enhance our guests’ experience and make their stay as enjoyable as possible.We hope to welcome you back soon for another relaxing stay.Kind regards,Erwin M. BruynGeneral Manager
by A verified traveler
Posted 11 Nov 2024
Rooms are luxurious. You can check out bikes to cycle on trails in nearby park. Note that their fine dining restaurant is only open Mon-Thu. The only other option is a sports bar.
Comment from Hotel Management
13 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Ginger, Thank you for your kind review and for highlighting some of the unique aspects of your stay with us. We’re pleased to know you found our rooms luxurious and enjoyed the option of checking out bikes to explore the nearby park trails.We appreciate your feedback regarding our dining options. Indeed, our fine dining restaurant is open from Monday to Thursday, and we understand that availability might feel limited on other days. Our sports bar aims to offer a casual alternative, but we will certainly take your input into consideration as we continue to enhance our guest experience.We hope to welcome you back soon!Kind regards,Erwin M. BruynGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Nice hotel. Good breakfast buffet. Free shuttle to the airport. The only thing I didn't like is it's a bit far from downtown.
Comment from Hotel Management
11 Nov 2024 by Kind regards, Erwin M. Bruyn General Manager, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback! We’re glad to hear you enjoyed our hotel, the breakfast buffet, and the convenience of our free airport shuttle. We understand that being a bit far from downtown can be less convenient for some guests, and we appreciate your perspective.We hope the rest of your stay was enjoyable, and we would be happy to welcome you back on your next visit!Kind regards,Erwin M. BruynGeneral Manager
