Ratings based on 486 Verified Reviews

4.1 out of 5
80% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 17 May 2024
The rooms weren't well kept. Drains not working in the sink, kettle not kept clean.
Comment from Hotel Management
22 May 2024 by Julien DUCHATELLE, Directeur, Hotel Management
Dear Madam,Thank you for taking the time to provide us with your feedback.We regret to hear that certain aspects of your stay did not meet your expectations. We are committed to providing a high standard of cleanliness and maintenance and your experience is not reflective of our usual practices. Please rest assured that we take such feedback seriously.We are pleased, however, to highlight that our hotel is equipped with amenities such as triple-glazed windows for a peaceful rest, air conditioning for your comfort, and a 24-hour fitness room for your convenience. Additionally, our team is always on hand to ensure that any issues are promptly addressed and each guest enjoys friendly and accommodating service throughout their stay.We would be pleased to welcome you back on future occasions.Kind regards,Julien DUCHATELLE, Directeur
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Apr 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Jan 2024
4 out of 5
by A verified traveler

Posted 27 Jun 2022
Comment from Hotel Management
19 Oct 2022 by La réception, Hotel Management
Merci pour ce retour.Belle journée et à bientôt pour votre prochain séjour Alsacien.
3 out of 5
by A verified traveler

Posted 24 Apr 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by La réception, Hotel Management
Merci pour votre retour.Dans un soucis d'amélioration nous espérons pouvoir vous accueillir à nouveau pour comprendre et améliorer votre retour d'expérience. A bientôt
4 out of 5
by A verified traveler

Posted 12 Oct 2021 on Hotels
Comment from Hotel Management
11 Nov 2021 by Julien Trullard - Chef de Réception, Hotel Management
Je vous remercie pour cette bonne note et espère avoir l'occasion de vous accueillir à nouveau prochainement. Cordialement,
5 out of 5
by A verified traveler

Excellent

Posted 10 Aug 2021 on Hotels
Amazing hotel very comfortable
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Feb 2020 on Hotels
4 out of 5
by A verified traveler from Tel Aviv

Posted 2 Jan 2020
A basic hotel very nice staff and breakfast. Close to tramway is a plus
4 out of 5
by A verified traveler

Excellent location and price

Posted 2 Dec 2019 on Hotels
Last minute plans to visit the Strasbourg Christmas Market left us with few reasonably priced choices. We were thrilled with our location - literally right across the street from the tram and only 4 stops from the market. The rooms are small, but very clean. We asked for tips about visiting the market and the front desk was extremely helpful. The convenient parking was an added bonus.
Comment from Hotel Management
3 Dec 2019 by Anka Première de Réception, Hotel Management
Hello Julie, Thank you for your feedback about your stay in the Kyriad Strasbourg Palais des Congrès. We are really pleased to know that your stay was enjoyable and we hope to see you soon again in Strasbourg ! Sincerely Yours, Anka, FrontDesk Manager
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