Ratings based on 124 Verified Reviews

4.2 out of 5
4.2 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 31 Aug 2024
Comment from Hotel Management
23 Sep 2024 by Front office, Hotel Management
Thank you for the great review! We're happy you had a positive experience and appreciate your feedback. Looking forward to your next visit!
3 out of 5
by A verified traveler

Posted 22 Aug 2024
- We had to switch rooms 3 times: the first room already had other people living in it, the 2.nd room was a double although we specifically requested a twin, the 3rd. Room (120) was filthy (cramped, garbage and dirth behind the beds, broken door to the washroom, non existent view above the roof of some maintaince area; - after moving 3 times we got a 4th room which was lovely although there was a smell of sewage in the bathroom; - huge tip: get yourselves a room in the 5-storey building rather than 8-storey part of the hotel (difference is immense including hight of ceilings, size of rooms, furniture, size of windows): - the breakfast was good (freshly pressed orange juice, smoothies, although fish dishes (hearing or salmon) by the sea were missing for a 4* hotel); - staff was friendly and cooperative.
Comment from Hotel Management
22 Aug 2024 by Front office , Hotel Management
Thank you for sharing your detailed feedback. We’re truly sorry for the inconvenience you experienced with the room changes and the issues you encountered along the way. This is certainly not the experience we aim to provide, and we apologize for the disruptions this caused during your stay.We appreciate your patience and are glad to hear that the final room met your expectations, although we regret the odor issue in the bathroom. Your advice about the differences between the buildings is valuable, and we’ll certainly take this into consideration for future improvements.It's great to know that you enjoyed the breakfast and found our staff to be friendly and cooperative. We’ll work hard to address the concerns you raised so that we can offer a smoother and more comfortable experience for our guests in the future. Thank you again for your feedback.
4 out of 5
by A verified traveler

Just Why?

Posted 12 Aug 2024 on Hotels
Check in was at 3, but it was closer to 4:00 before they had a room ready. Front desk staff obviously knew who I was and why I was at The Hague, and the rhetoric, harassment, and witness intimidation followed from the mouths of the paid staff! Very upsetting.
Comment from Hotel Management
9 Sep 2024 by Marielle Front Office Manager, Front office Manag, Hotel Management
Dear Amy, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our room cleanliness and comfort to be up to the high standards we strive to maintain, and that the condition of our hotel met your satisfaction. Our team works tirelessly to ensure our premises are always in top shape, especially after our comprehensive renovation in 2023.However, we apologize for certain aspects of your stay falling short of your expectations. We understand that delays during check-in can be frustrating and we are continuously working to streamline our processes to ensure efficiency and minimize any inconvenience to our guests. Regarding your interactions with our front desk staff, we take your comments very seriously and are committed to providing professional and courteous service at all times. We would like to clarify that our guests' privacy and comfort are of the utmost importance to us, and it is concerning to hear that you felt otherwise during your stay. We will look into this matter to understand how we can improve our guest experience. Finally, we want to ensure that every guest feels valued and respected, and we regret if this was not the case for you.Finally, it is wonderful that you appreciated the recent updates to our hotel rooms, including the air conditioning, 55 inch LED TVs with Chromecast, and Rituals products in the bathroom, which are part of our commitment to providing an outstanding guest experience. The proximity to the beach and our high level of service are aspects that we are particularly proud of, and we are glad you enjoyed these features.The entire team really hope we can welcome you back on a future occasion. Kindest regards,MarielleFront Office Manager, Front office Manager
3 out of 5
by A verified traveler

Posted 2 Aug 2024
Comment from Hotel Management
9 Sep 2024 by Sebastiano Fava Duty Supervisor, Hotel Management
Beste Simone, Bedankt voor uw feedback.Het spijt ons enorm dat u zo ontevreden was over de hygiëne van ons hotel, dit is nochtans absoluut niet onze standaard. Aarzelt u dan ook niet om dit nog tijdens uw verblijf te melden aan onze receptie, zij hadden u graag een oplossing geboden. Verder hebben we dit intern doorgegeven en ons onderhoudsteam zal dan ook actie ondernemen.Met vriendelijke groet en graag tot ziens,Sebastiano FavaDuty Supervisor
3 out of 5
by A verified traveler

Not the best for price.

Posted 28 Jul 2024 on Hotels
Bathroom door didnt shut properly. Bathroom steamed up when in shower. No bin in room.
Comment from Hotel Management
22 Aug 2024 by Front office, Hotel Management
Thank you for your feedback. We’re sorry to hear about the issues you encountered with the bathroom door and the lack of a bin in the room. We’ll address these concerns with our team to ensure improvements are made. We appreciate your input and hope to offer you a more comfortable stay in the future.
4 out of 5
by A verified traveler

Posted 20 Jul 2024
Comment from Hotel Management
9 Sep 2024 by Sebastiano Fava Duty Supervisor, Hotel Management
Beste gast, Bedankt voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen.Sebastiano FavaDuty Supervisor
5 out of 5
by A verified traveler

Posted 27 Jun 2024
Comment from Hotel Management
9 Sep 2024 by Sebastiano Fava Duty Supervisor, Hotel Management
Beste Ayla,Hartelijk dank voor deze uitstekende score!We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Tot weerziens.Sebastiano FavaDuty Supervisor
4 out of 5
by A verified traveler

Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Sebastiano Fava Duty Supervisor, Hotel Management
Beste David, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Graag tot een volgende keer!Met vriendelijke groeten,Sebastiano FavaDuty Supervisor
5 out of 5
by A verified traveler

Posted 12 Jun 2024
Really nice staff and room
Comment from Hotel Management
9 Sep 2024 by Bodiene Front Office Supervisor, Hotel Management
Dear Rene,Thank you for such a great review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay.It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to a return visit from you in the future.Best wishes,Bodiene Front Office Supervisor
5 out of 5
by A verified traveler

Posted 27 Apr 2024
Perfectly situated at the end of the tram lines from central The Hague and a few metres from the beach. Nice clean room and friendly, helpful staff. Only one of two elevators at our end of the hotel working but it wasn’t busy so not a problem.
Comment from Hotel Management
5 Jun 2024 by Sebastiano, Hotel Management
Dear,many thanks for your fantastic review!We are happy to read that you spent a great stay with us!Looking forward t o seeing you here again