Ratings based on 777 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Checkin went well. Came back down to grab my stuff from my car 10 minutes after checkin. The front desk staff was screaming and holding a knife while swearing at a guest over the counter. I walked outside the back door. Within 5 minutes I wasn’t allowed back in the hotel for almost an hour because of the police. Then someone puked in the lobby and in the elevator and three hours later it still wasn’t cleaned up.
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Dear Vanessa, Thank you for bringing this to our attention. We sincerely apologize for the distressing situation you encountered during your stay. Such incidents are highly unusual and do not reflect the safe, welcoming environment we strive to maintain. We regret the delay in addressing the cleanliness concerns and any disruption caused. Please be assured that we take these matters seriously and are committed to improving our guest experience. Your feedback is invaluable in helping us ensure such occurrences are handled more effectively in the future. We hope you will give us another opportunity to provide you with the comfortable, worry-free stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 5 Dec 2024
The staff is great! The rooms are huge and comfortable
Comment from Hotel Management
5 Dec 2024 by Hotel Management , Hotel Management
Dear Carmen, We appreciate you taking the time to share your feedback. It is wonderful to hear that you enjoyed our spacious rooms and received great service from our team. Providing comfort and excellent service is our top priority, and we look forward to welcoming you back for another fantastic stay at Extended Stay America.Sincerely,Hotel Management
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 28 Nov 2024
Front of house not very friendly.
Comment from Hotel Management
29 Nov 2024 by Hotel Management , Hotel Management
Dear Jennifer, Thank you for your feedback. We are sorry to learn that your experience with our front desk team did not meet expectations. At Extended Stay America, we strive to provide friendly and welcoming service, and we will address this concern with our team. We appreciate your comments and hope to provide a better experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 28 Nov 2024
Good Location
Comment from Hotel Management
29 Nov 2024 by Hotel Management , Hotel Management
Dear Dimitri, Thank you for choosing to stay with us. We are delighted to hear that you enjoyed our convenient location. We strive to provide a comfortable experience for all our guests, and it's great to know that the location meets your needs. We appreciate your comments and hope to have the pleasure of welcoming you back for another stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Nov 2024
