Ratings based on 963 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Dear Hamed, thank you for your feedback. We are so delighted to see that your stay was a positive one. Our team works hard to provide a seamless experience and your feedback motivates them to continue that work! We look forward to welcoming you back for another great experience! Sincerely, Hotel Management.
by A verified traveler from Elgin
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Mark, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Extended Stay America. Thanks for choosing us for your time in the city; we hope to see you again soon. Sincerely, Hotel Management
by A verified traveler
Posted 23 Nov 2024
All above
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Mohamed, thank you for your feedback. We are so delighted to see that your stay was a positive one. Our team works hard to provide a seamless experience and your feedback motivates them to continue that work! We look forward to welcoming you back for another great experience! Sincerely, Hotel Management.
by A verified traveler
Posted 22 Nov 2024
Na
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Dear Garry, thank you for the positive feedback! We’re thrilled to hear you had a very good stay with us. Your satisfaction is our top priority, and we’re glad to know we met your expectations. We look forward to welcoming you back for another great experience! Sincerely, Hotel Management.
by A verified traveler
Posted 19 Nov 2024
Great service!
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Peter, thank you so much for your kind feedback! We're delighted to hear that you had a great experience with our service. Our team works hard to ensure every guest has a comfortable and memorable stay, and it's wonderful to know we succeeded in doing so for you. We truly appreciate your support and look forward to welcoming you back on your next visit! Sincerely, Hotel Management.
by A verified traveler
Posted 16 Nov 2024
Nice staff
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Margarita, thank you for your kind feedback! We're so glad to hear you had a positive experience with our staff. We take great pride in offering friendly and helpful service, and it’s always rewarding to know our efforts are appreciated. We hope to have the pleasure of welcoming you back for another stay soon! Sincerely, Hotel Management.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Jose, thank you so much for your positive feedback! We’re delighted to hear you had an enjoyable stay with us. It’s wonderful to know that our efforts to create a comfortable environment resonated with you. We can’t wait to welcome you back for another memorable experience! Sincerely, Hotel Management.
by A verified traveler
Posted 15 Nov 2024
It is great everytime. Thank you
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Peter, thank you so much for your kind words! We're thrilled to hear that you consistently have a great experience with us. It’s always a pleasure to know our guests are satisfied, and we truly appreciate your continued trust. Our team is dedicated to making every stay special, and we can’t wait to welcome you back for many more memorable visits. Thank you for choosing us! Sincerely, Hotel Management.
by A verified traveler
Posted 15 Nov 2024
Just take your number. Day deposit is refundable at check out but have to wait for 7 days and if you r extend the stay through the 3rd party. They refund the deposit and you don't get it back yet have to put another one down
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Kenyada, thank you for sharing your feedback. We apologize for any confusion regarding our deposit and refund process. We understand that waiting for a refund can be inconvenient, and we’ll review our policies to ensure we communicate them more clearly. If you have any further questions or need assistance, please don’t hesitate to reach out directly. We appreciate your understanding and hope to have the opportunity to serve you again. Sincerely, Hotel Management.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Robbie, we’re sorry to see that you had a less-than-satisfactory experience with us. Your feedback is important, and we’d like to understand what went wrong so we can improve. We hope to have the opportunity to make things right and provide you with a better experience in the future. Sincerely, Hotel Management.
