Ratings based on 149 Verified Reviews
2.5 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Not bad overall
Posted 29 Jun 2020 on HotelsTbh brussles was very buddy that night and ther was a vacancy at the Bentley so I took a chance and overall it was a good experience
by A verified traveler
Unpleasantstay
Posted 26 Sep 2019 on HotelsThe staff were helpful and friendly, but the hotel rating of 2 stars is misleading. I have stayed in better hotels with just a 1 star rating. To be fair the hotel was trying to make the lobby a more pleasant space by painting the walls, but other issues need attention. The rooms are small, the bed was awful, and the bathrooms were far from being clean. Around the bottom of the toilet, the floors had about 1.5cm of brown coloured dirt. Overall cleanliness was lacking to say the least. The TV could not be plugged in because the electrical cord was damaged and the cable was not connected. The one chair in the room was a low folding chair more suited for a child than an adult. It is a shame that the welcoming, helpful staff are let down by a hotel that has clearly seen better days and could either be substantially renovated or shut down.
by A verified traveler
Posted 24 Sep 2019 on Hotels
by A verified traveler
Posted 24 Sep 2019 on Hotels
by A verified traveler
Posted 12 Jul 2019
The staff never once smiled or made us feel welcome. Rather, they seemed concerned about making money. When asked for a pillow for our third bed, they came up to check that it didn't actually have one. They didn't believe us. And "bed" is a generous term. We had more like cots with terrible mattresses. The furniture consisted of a set of six metal lockers from a locker room that didn't even close properly. The shower head was broken so dangled off of a hose. And the shelf above the bathroom sink was broken, so it sat in a tilted position so that we couldn't put anything on it. No water even to drink and an extra charge for parking.
by A verified traveler
Posted 1 Jul 2019
The pictures in here are misleading. The property is falling apart, the rooms stink of smoke and there are dodgy people walking in and out. The lady at the reception didn't even ask why we decided not to stay when we got there, all she said was: "I can understand". Also, they won't refund you!
by A verified traveler
A Wicked Experience
Posted 27 Jun 2019 on HotelsI want my money back there was no phone in the room as booked and the toilet leaked from the bowl over the floor. The TV barely worked and the entire room was scruffy and deeply worn. I want my £80 back
thank you
NJ
by A verified traveler
Posted 11 Jun 2019 on Hotels
by A verified traveler
Posted 12 Mar 2019
L’hotel était très salle et puis pas moyens d’expirer .il y’avait l’odeur partout.c’etait tres Bizarre
by A verified traveler
Nice place to stay in Brussels
Posted 18 Feb 2019 on HotelsGood quality for the price. Clean room and comfy bed and nice view. The hotel staff were friendly and helpful.
Comment from Hotel Management
11 Apr 2019 by jani, Hotel Management
thanks for your sweet feed back hope to see you soon
