Ratings based on 434 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Manager , Hotel Management
Dear Marie, Thank you very much for your excellent feedback. It means a great deal to me and all the team when we hear we have done a great job.We hope to welcome you back in the very near future.Kind regards Hotel Management
by A verified traveler
Posted 20 Sep 2024
For a lodge in an old national park, this was an amazing property with awesome views The staff was friendly, helpful and the food was delicious. So worth the drive.
Comment from Hotel Management
22 Sep 2024 by Manager , Hotel Management
Dear Evan, Thank you for your great review. We are very pleased you enjoyed our food and stunning views. All of our staff try their best to go the extra mile and its always good when they are acknowledged. We hope to welcome you back very soon.Kind regards Hotel Management
by A verified traveler
Posted 28 Aug 2024
Friendly staff, lovely breakfast hall gardens and views. The restaurant food was lovely but menu limited. You also had to book the restaurant which we didn’t know about, we had our meal in another dining area (same menu) and could see the empty tables in the restaurant with no one sat at them? Decoration is tired in places hope new owners will rectify this in time.
Comment from Hotel Management
29 Aug 2024 by Manager , Hotel Management
Dear Chris,Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff friendly and enjoyed the lovely breakfast, gardens, and views.Sometimes our restaurant tables may seem to not be in use however it will likely be for someone who has a booking for the next sitting.We are currently organising an extensive refurbishment of the hotel and we hope to welcome you back in the near future to see how the improvements we make. Kind regards Hotel Management
by A verified traveler
Posted 9 Aug 2024 on Hotels
Nice place..picturesque setting a little bit to much off the beaten track for my liking but overall pretty decent
Comment from Hotel Management
10 Aug 2024 by management, Hotel Management
Dear Mark,Thank you for your feedback and review.We are glad that you enjoyed your stay with us.Kind regards.Management
by A verified traveler
Posted 9 Aug 2024
Quite happy with dog friendly hotel, however, dogs in the restaurant are not for me!
Comment from Hotel Management
9 Aug 2024 by philippe, Hotel Management
Dear Leslie,Thank you for your time and review.\we are sorry that you were not happy regarding pets in the dinning room.We have just changed our policy and now do welcome them.All dogs are very well behaved and should this not be the case we would ask our guest to dine in the front lounges as we use to do in the past.We have had no issues whatsoever.Thanks again .Management.Hope to welcome you back again in the future.
by A verified traveler
Posted 31 Jul 2024
Name change
Comment from Hotel Management
3 Aug 2024 by management, Hotel Management
Dear Julia,Thank you for your rating,Kind regards.Management
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by management, Hotel Management
Dear Pauline,Thank you for your rating,Kind regards.Management.
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
3 Aug 2024 by management, Hotel Management
Dear Steven,Thank you for your rating,Kind regards.Management
by A verified traveler
Nice hotel shame about the compsct standard rooms.
Posted 14 Jul 2024 on HotelsRequest a proper double bed when booking. The standard double is a little small 1.037 mm wide. Fine for one person 2 standard adult humans its a bit of a squeeze.
Comment from Hotel Management
3 Aug 2024 by management, Hotel Management
Dear Guest,Thank you for your feedback and rating.Bed sizes are to regulations, but i would suggest that if you do wish to visit us again to request a king size bed.Kind regards.Management.
by A verified traveler
Posted 7 Jul 2024
Very mixed opinions. The location is brilliant with great views and very good walks. The structure of the hotel is a bit dilapidated and could do with some work. During my two night stay, my room was not serviced. However, everything was very clean. Done if the staff were very friendly and efficient - others - not so. The food was very good on the first night (hummus, duck, sticky toffee pudding) but the second night, when there was a wedding, it was very poor (poke bowl, linguini).
Comment from Hotel Management
3 Aug 2024 by management, Hotel Management
Dear Matthew,Thank you for your time on leaving your feedback regarding your recent stay with us.We are sorry that you had mixed opinions, and we do wish that we could have discussed this at the time of your stay ,so we could have done anything else that would have suit your requirements.Kind regards.Management
