Ramada VetroBlu Scarborough Beach Reviews

Dear Tracey,Thank you for taking the time to share your feedback with us. We value all guest perspectives as they help us improve our services. Your concerns regarding smell and stains have been well noted, and we will address them with our team to ensure a better experience for our future guests.We appreciate your patronage and hope to have the opportunity to welcome you back in the future to showcase the improvements we've made. Caner Unal Hotel Manager

Thank you very much for your feedback Tan. We hope to see you again.

"We're delighted that you found value in your stay with us! Providing exceptional service and amenities at a reasonable price is something we take great pride in. We're thrilled that you enjoyed your experience and felt that it was worth every penny. We look forward to welcoming you back for more great value stays in the future!" Matthias Comb Hotel Manager

Hi Carmel,I am truly sorry to hear about the unfortunate experiences you had during your stay with us. We deeply regret that our services did not meet your expectations and we understand the discomfort and inconvenience you and your family had to endure.The incident with the key cards is indeed regrettable. We are aware of this issue and are actively working on a solution to prevent such occurrences in the future. I apologize for the inconvenience caused and the delay in resolving the issue.I am also sorry to hear about your interaction with our after-hours staff and reception supervisor. Please be assured that this is not the level of service we aspire to provide. We will be reviewing this incident and taking necessary actions to ensure our staff communicates with our guests in a respectful and helpful manner.Your comments about the room conditions have been noted and will be addressed with our housekeeping team. We strive to provide clean and comfortable rooms for our guests and it seems we fell short in this instance.Despite your negative experiences, I am glad to hear that you found our housekeeping staff friendly and the location convenient. We take pride in our staff and location and are glad they met your expectations.I understand that you are hesitant to stay with us again, but if you reconsider, my team and I would be delighted to demonstrate the improvements we’ve made. We would be thrilled to welcome you back at Ramada Vetroblu. We are committed to ensuring that your future experiences with us reflect the high standards we aspire to.Once again, I apologize for the inconvenience caused and thank you for bringing these matters to our attention. Your feedback is instrumental in our ongoing efforts to enhance our services.

We're thrilled to hear that you enjoyed our convenient location! Being situated in the heart of Scarborough Beach allows our guests to explore all that the area has to offer easily. We're delighted that you found it convenient and hope to see you again soon! Matthias Comb Hotel Manager

Thank you for highlighting our commitment to cleanliness and comfort! We take great pride in maintaining high standards throughout our hotel, and we're delighted that you found everything to your satisfaction. Your comfort is our priority, and we can't wait to welcome you back for another relaxing stay. Matthias Comb Hotel Manager

We appreciate your feedback and thank you for taking the time to share your experience with us. We understand the importance of a comfortable stay, and we're sorry to hear that the Carpets and lifts packages impacted your stay. Our aim is always to provide a relaxing environment for our guests, and we regret any inconvenience caused.Please know that we take guest feedback seriously, and we will certainly take your comments into consideration as we continue to improve our accommodations. In the meantime, we're pleased to hear that you found the Location and Staff satisfactory. We hope that despite this issue, you were still able to enjoy your time with us.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future. Matthias Comb Hotel Manager

Thank you for choosing Ramada by Wyndham VetroBlu Scarborough Beach! We’re delighted to hear that you had a wonderful stay. Our team takes pride in providing exceptional service, and your feedback motivates us to continue doing our best. We look forward to welcoming you back soon! Matthias Comb Hotel Manager