Ratings based on 376 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Was a nice hotel. The only thing was the overwhelming smell of indian food/spices as you exit the elevator. The room is a little outdated with stains on the chairs and no black out curtains.
Comment from Hotel Management
24 Sep 2024 by Caner Unal, Hotel Management
Dear Tracey,Thank you for taking the time to share your feedback with us. We value all guest perspectives as they help us improve our services. Your concerns regarding smell and stains have been well noted, and we will address them with our team to ensure a better experience for our future guests.We appreciate your patronage and hope to have the opportunity to welcome you back in the future to showcase the improvements we've made. Caner Unal Hotel Manager
by A verified traveler
Posted 12 Sep 2024
Good plc to relax. Out of city with fresh air. Overall, I'm satisfy with my stay. It will be good that the hotel can provide room slippers and to provide bottled water on daily.
Comment from Hotel Management
24 Sep 2024 by Caner Unal, Hotel Management
Thank you very much for your feedback Tan. We hope to see you again.
by A verified traveler
Posted 26 Aug 2024 on Hotels
by A verified traveler
Posted 18 Aug 2024 on Lastminute
Check in service was terrible, the lift service was just ridiculous. Rooms were dirty and stank. There was a noisy draft under the door, the vent in the bathroom rattled all night. Not a great experience at all!
by A verified traveler
Posted 16 Aug 2024
Very quiet location, yet close to all the action. Our apartment was very large and had everything we needed to feel like home. The room was very clean and the front desk staff were helpful. We will stay again!
by A verified traveler
Great.
Posted 12 Jul 2024 on HotelsGreat spot, great unit, friendly staff.
Comment from Hotel Management
15 Jul 2024 by Matt, Hotel Management
"We're delighted that you found value in your stay with us! Providing exceptional service and amenities at a reasonable price is something we take great pride in. We're thrilled that you enjoyed your experience and felt that it was worth every penny. We look forward to welcoming you back for more great value stays in the future!" Matthias Comb Hotel Manager
by A verified traveler
Posted 25 Jun 2024 on Lastminute
We arrived on a very late flight from Brisbane which the hotel staff were aware of. We retrieved our key cards from the lock box and they didn’t work so we tried the after hours number. He was very rude and kept hanging up on us as we tried to explain that our cards didn’t work and we couldn’t access the hotel.
We were left standing outside in the cold with our two kids until a resident gave us access to the lobby to wait.
Two hours later a maintenance man came and we were able to get into our room which we found rather dusty and basic.
The next morning we went to reception and the reception supervisor was so flipping rude. He basically said there was nothing wrong with the key cards and was quick to secure a hold on our credit card while talking to every other person that entered Reception. Such terrible customer service!
The only saving grace was the friendly housekeeping ladies and the location.
We will definitely NOT be staying here again.
Comment from Hotel Management
26 Jun 2024 by Matt, Hotel Management
Hi Carmel,I am truly sorry to hear about the unfortunate experiences you had during your stay with us. We deeply regret that our services did not meet your expectations and we understand the discomfort and inconvenience you and your family had to endure.The incident with the key cards is indeed regrettable. We are aware of this issue and are actively working on a solution to prevent such occurrences in the future. I apologize for the inconvenience caused and the delay in resolving the issue.I am also sorry to hear about your interaction with our after-hours staff and reception supervisor. Please be assured that this is not the level of service we aspire to provide. We will be reviewing this incident and taking necessary actions to ensure our staff communicates with our guests in a respectful and helpful manner.Your comments about the room conditions have been noted and will be addressed with our housekeeping team. We strive to provide clean and comfortable rooms for our guests and it seems we fell short in this instance.Despite your negative experiences, I am glad to hear that you found our housekeeping staff friendly and the location convenient. We take pride in our staff and location and are glad they met your expectations.I understand that you are hesitant to stay with us again, but if you reconsider, my team and I would be delighted to demonstrate the improvements we’ve made. We would be thrilled to welcome you back at Ramada Vetroblu. We are committed to ensuring that your future experiences with us reflect the high standards we aspire to.Once again, I apologize for the inconvenience caused and thank you for bringing these matters to our attention. Your feedback is instrumental in our ongoing efforts to enhance our services.
by A verified traveler
Posted 23 Jun 2024
Very good localisation
Comment from Hotel Management
25 Jun 2024 by Matt, Hotel Management
We're thrilled to hear that you enjoyed our convenient location! Being situated in the heart of Scarborough Beach allows our guests to explore all that the area has to offer easily. We're delighted that you found it convenient and hope to see you again soon! Matthias Comb Hotel Manager
by A verified traveler
Posted 20 Jun 2024
Lovely comfortable apartment with everything you need.
Comment from Hotel Management
25 Jun 2024 by Matt, Hotel Management
Thank you for highlighting our commitment to cleanliness and comfort! We take great pride in maintaining high standards throughout our hotel, and we're delighted that you found everything to your satisfaction. Your comfort is our priority, and we can't wait to welcome you back for another relaxing stay. Matthias Comb Hotel Manager
by A verified traveler
Posted 13 Jun 2024
1. Location is great and near to Scarborough Beach.
2. Beach is beautiful and has rows of fancy eateries to eat and be merry.
3. It is 5 minutes walk from Coles Supermarket for groceries shopping.
4. It is 7 minutes drive to Karrinyup shopping mall which is a fantastic mall that is new, vibrant and houses mass brands for great shopping experience.
5. Hotel room Carpet is old and requires a changeout. Wood flooring will be ideal for customers who face asthmatic issues.
6. Hotel lift requires servicing.
7. Hotel reception is friendly and helpful.
8. Hotel kitchen for cooking is great with ample utensils, and kitchen wares for both cooking and dish washing.
9. Requires plastic bags changeout for trash
10. To include disposable slippers for hygiene purposes
Comment from Hotel Management
17 Jun 2024 by Matt, Hotel Management
We appreciate your feedback and thank you for taking the time to share your experience with us. We understand the importance of a comfortable stay, and we're sorry to hear that the Carpets and lifts packages impacted your stay. Our aim is always to provide a relaxing environment for our guests, and we regret any inconvenience caused.Please know that we take guest feedback seriously, and we will certainly take your comments into consideration as we continue to improve our accommodations. In the meantime, we're pleased to hear that you found the Location and Staff satisfactory. We hope that despite this issue, you were still able to enjoy your time with us.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future. Matthias Comb Hotel Manager
