Ratings based on 663 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 25 Oct 2024
This property is wonderful. My parents stayed here years ago and they loved it. So did we! The front desk stafff was so nice and they even gave us options to have cookware brought to our room so we could use the kitchenette. The bed was very comfy and the room was spacious and clean. I brought my ESA cat and there were no fees. Will definitely book this hotel again!!
by A verified traveler
Posted 21 Oct 2024
Elevator was out of order for multiple days. Hallways leading to rooms are very dirty - food and pet hair on the floor. Staff was friendly upon checking in but could be heard loudly complaining about costumers the next morning.
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Hailey, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We have also noted your comments regarding the elevator. Your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
There is no hot breakfast as advertised. The hotel and guest rooms need a lot of work, kinda falling apart.
Comment from Hotel Management
21 Oct 2024 by Sincerely, Hotel Management, Hotel Management
Dear Lisa,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
Property had remodeling/roof work being done that started at 7:30am! Had no warning about this otherwise would’ve changed hotels. Floors in the room were sticky, yuck! Bathroom didn’t look/feel clean.
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Mark, We truly regret to learn about your disappointing experience during your visit. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 11 Oct 2024
The surroundings looked OK at night and the photos looked good online. Overall this property should have had a major renovation some years ago. The front desk assistant was excellent and he had a great personality and good information. However, when we arrived in our room we found counter-top laminate ripped away from the counter and missing, the backsplash was separated from the wall and a large art print on the wall was missing the glass and had strange brown stains on the matte. The refrigerator had paint missing and wall paint was spotted with wear. The beds and the bathroom were clean. For basic sleeping this place was fine but we never saw a free breakfast. The stay was OK for late arrival but I would never recommend this hotel to anyone wanting a clean reliable room especially for the price.
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear Paul J, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 29 Sep 2024
Overall it was like moving into a homeless encampment for the night. I didn't ever feel comfortable leaving my truck in the parking lot. The bed was smaller than advertised and and the room was completely missing one of the night stands. I would not stay here again.
Comment from Hotel Management
30 Sep 2024 by Hotel Management, Hotel Management
Dear Ryan, We are genuinely sorry to read that your stay did not meet your expectations. The safety and comfort of our guests are our top priorities, and we regret that you felt uneasy during your visit. We apologize for the discrepancies regarding the bed size and the missing nightstand, and we will review these issues with our housekeeping and management teams to ensure they are addressed. Your feedback is essential, and we will take immediate steps to improve. We hope you will reconsider and give us the opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 16 Sep 2024
The room was confortable. But the floor was very sticky. Decent for the value.
Comment from Hotel Management
17 Sep 2024 by Hotel Management, Hotel Management
Dear Eloise,Thank you for reviewing Extended Stay America. We are pleased you found the room comfortable and a good value. We apologize for the sticky floor and will address this issue promptly. We look forward to providing an even better experience on your next visit.Sincerely,Hotel Management
