Ratings based on 87 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 22 Jun 2019
This hotel is located in the ghetto. We did not feel comfortable there and certainly did not feel safe going out to eat. The rooms themselves were clean enough but we were not allowed to bring food into the rooms. My daughter said the pool was warm, but they didn't provide towels. When my daughter asked for another towel, they said there would be an additional fee. I recommend avoiding this hotel and all hotels near the Pompeii Ruins.
Comment from Hotel Management
23 Jun 2019 by Alfredo Coppola G.Manager, Hotel Management
I am sorry for his not being at ease, but I can confirm that we are not in a ghetto (which surely exists in America from where you arrived), we are 5 minutes walk from the city center, a safe and crowded street, never in 50 years we had security problems for us and for our customers, as far as the pool is concerned, we do not supply sheets, sorry. I recommend that you do not hasten to stay in hotels near Pompeii or nearby places, as there is not good publicity for tourists.
I wish you a nice day
by A verified traveler from Virginia,USA
Posted 10 Nov 2018
Good locality and comfortable and clean room with breakfast
Comment from Hotel Management
13 Dec 2018 by ele, Hotel Management
thanks for your review
by A verified traveler
Posted 4 Oct 2018 on Wotif
The staff were very helpful and arranged transfers for us as well as helping us do laundry and catch the train. The breakfast was simple and the dinner was good. You can not have any food in the hotel rooms. It is fine for the two nights we stayed and for the price.
Comment from Hotel Management
31 Jul 2019 by Alfredo Coppola, Hotel Management
Thank you for the review, they are important for us to improve.
Alfredo Coppola
G. Manager
by A verified traveler
Posted 21 Aug 2018
Comment from Hotel Management
29 Aug 2018 by il direttore, Hotel Management
Cerchiamo di fare sempre il nostro meglio.
Tanti saluti e grazie per aver gradito i nostri servizi.
by A verified traveler from Port Coquitlam
Posted 31 Jul 2018
The air conditioning could be improved as it wasn't very strong. Everything else was great. Except where the hotel is located there was lots of garbage everywhere but that is not the hotel's fault. Apparently they have a landfill shortage of space so the garbage pick ups aren't being done if the garbage has recyclables in it.
Comment from Hotel Management
31 Jul 2019 by Alfredo Coppola, Hotel Management
Thank you for the review at the hotel, unfortunately for the city rubbish we are trying to do everything possible to make our city, but it does not depend on our hotel but on who runs our city.
Alfredo Coppola
G.Manager
by A verified traveler
Comfy stop but not a nice location.
Posted 6 Jul 2018 on HotelsNothing wrong with the hotel. Comfy bed, nice shower and an excellent breakfast.
The two things that let it down were the filthy location (rubbish all down the street) and the miserable owner. His wife and staff were pleasant enough though.
They won't let you eat food in your room, so if you go and are looking for a friendly place to eat turn right out of the entrance and walk about 200m and you'll find Pio's. Well worth a visit.
Comment from Hotel Management
10 Jul 2018 by Elena , Hotel Management
Dear sir,
thanks to review our hotel.
Miserable? why do you offend the owner. It is forbidden to eat in the room cause we are an hotel . If you would like to eat in the hotel rooms you must book a residence an appartament or something like that.
Bedrooms are done to enjoy different things :)
Anyway We are an hotel with snack bar and restaurant
with a big choice af pasta pizza and tipical food where you can enjoy your lunch or dinner ;)
by Michele
Posted 26 Sep 2017 on Hotels
Comment from Hotel Management
31 Jul 2019 by Alfredo Coppola, Hotel Management
Grazie per la valutazione.
by A verified traveler from Montreal, Canada
Clean hotel but rude day shift owner/staff
Posted 24 Sep 2017 on CheapTickets
Pros: Very clean. Decent breakfast and good coffee
Cons: Customer service from the owners!!!! A little smile wouldnt hurt .....
Location: You are nearby the Pompei ruins. But dont drive just take a tour or go with the bus. It gets quite busy on week ends.
Quiet little family hotel. Night shift clerk (Giovanni) was very nice with everything. Only issue is that at 11hrsam razor sharp , you have to be out of the room.
Since our flight was at 7hrspm , we wanted to spend some time at the pool before heading to the airport but a lady which seemed to be one of the owner , said the pool was closed because the water was cold.......
Very strange considering that Giovanni , the night clerk had told us that the pool was open the previous day!!! 25C was the forecast with sun all day!!!!
Comment from Hotel Management
31 Jul 2019 by Alfredo Coppola, Hotel Management
Thanks for the evaluation, we try to improve with your comments and ratings.
Alfredo Coppola
G. Manager
Recommended
for Everyoneby A verified traveler from scotland
Great hotel
Posted 19 Sep 2017Great staff ,lovely breakfast ,good pool ,supermarket down the road . Not noisy at all if you get a room facing the front . Great restaurant up the road antitchi sopori.
Hotel handy for Pompeii
Comment from Hotel Management
31 Jul 2019 by Alfredo Coppola, Hotel Management
Thank you for your rating, we try to improve with your comments and feedback.
Alfredo Coppola
G. Manager
by A verified traveler from England
Don't make the mistake we did
Posted 7 Sep 2017Paid for a transfer offered by the hotel to the airport, a staff's 'friend' took us and decided to stop on our journey to pick up his mate- completely disregarded the private hire and the fact that we had paid €50. The what seemed like manager of the hotel came across very unprofessional. Walked around in yellow speedos, took showers using the pool rinse off area. He also came across very discriminative. Often he would push for my friend and I to leave the pool, asking questions like "you go bed soon?". On top of this the language barrier was very difficult- the other staff members however, were much better at communication and were much kinder, however, that can't make up for the upset caused by the manager, his actions and the treatment we experienced.
Comment from Hotel Management
31 Jul 2019 by Alfredo Coppola, Hotel Management
We are sorry for what happened, I am recently director in this hotel and only now I read your comment, I will take into serious consideration what has been written and provisions.
Alfredo Coppola
G. Manager
