Ratings based on 440 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Really comfortable hotel , only stayed one night . A great nights sleep . All the staff without exception were friendly, helpful and could not do enough for us. Breakfast selection was in abundance but unfortunately the quality of the food was not great . Maybe less selection with better quality ingredients would be an option for improvement , but wouldn’t hesitate to recommend for a short stay.
Comment from Hotel Management
24 Oct 2024 by gianna, Hotel Management
Thanks Kevin, nice to meet you!
by A verified traveler
Posted 7 Aug 2024
Helpful stuff
Comment from Hotel Management
7 Aug 2024 by gianna, Hotel Management
thanks
by A verified traveler
Posted 28 Jul 2024
Safe
Comment from Hotel Management
30 Jul 2024 by gianna, Hotel Management
Thanks a lot and hope to see you again.
by A verified traveler
Posted 13 Jul 2024
It is not in the city center and clearly serves mainly people using the hospital structure around the corner. It was the only option we could find during the Palio days in Siena, but it ended up being a good find: breakfast offers a great selection, the room was adequately spacious for 3 people, and the staff was very helpful and friendly. A bus travels back and forth from Piazza del Sale in the very city center very frequently. The only negative thing: the linen on the additional bed wasn't exactly clean, but that can happen.
Comment from Hotel Management
23 Jul 2024 by gianna, Hotel Management
Dear Mauro,thanks for the nice words! We hope to have you as our guest again.
by A verified traveler from irvine
Posted 2 May 2024
Plenty parking space and easy to park; convenient check in time; friendly staff; room and bedding are very clean; pretty good breakfast for free.
Comment from Hotel Management
22 May 2024 by gianna, Hotel Management
thanks a lot. hope to see you soon. Regards
by A verified traveler
Posted 18 Apr 2024 on Hotels
Comment from Hotel Management
30 May 2024 by gianna, Hotel Management
Thanks a lot for having time for us. Hope to see you soon. Regards
by A verified traveler
Posted 16 Apr 2024 on Hotels
Comment from Hotel Management
22 May 2024 by gianna, Hotel Management
thanks a lot, regards
by A verified traveler
Stay in the hotel march 2024
Posted 2 Apr 2024 on HotelsThe climate in the hotel was so hot and there was no air conditioning. We asked for 2 twin beeds and they gave us a room with one king bed. Employees said there was not advise about this requirement from hotels.com. There was a group of school's children so noisy during the breakfast and at night. All the rest was ok.
Comment from Hotel Management
22 May 2024 by gianna, Hotel Management
Dear Sirs, i am really sorry regarding the air condicioning but we have the stop untill the middle of may. Regards
by A verified traveler
Posted 11 Mar 2024
Unfortunately, my only recourse for a bad experience "out the gate" is to leave a bad review here.
I made a reservation several days in advance - clicked book, and immediately realized that I had accidentally entered an extra day than I meant to. I wrote to ex pedia to try to correct the situation within 5 minutes of making the mistake, and they reached out to the property on my behalf. They could not refund or all me to cancel.
I tried calling the property myself, thinking that if I spoke to another human, they might understand the mistake better. The woman I spoke with was very kind and sympathetic, but told me there was nothing to do, and that I had to p ay for the extra night. Definitely disappointing, for all parties, I'm sure.
Comment from Hotel Management
25 Mar 2024 by gianna, Hotel Management
Please madame, don't write like this. You did a mistake and i can't cancell easely . Regards
by A verified traveler
Posted 26 Sep 2023
L'hotel si trova in linea d'aria vicino alla stazione, è collegato bene (anche con il centro città) con degli autobus che fermano davanti. Bella camera e staff gentile, giusto la cabina doccia potrebbe essere migliore
Comment from Hotel Management
8 Nov 2023 by gianna, Hotel Management
Grazie tante per la sua recensione e siamo molto contenti che abbiate trascorso un piacevole soggiorno. saluti
