Ratings based on 722 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Casa Loteria Hotel, Hotel Management
Muchas Gracias por elegirnos para pasar sus vacaciones, esperamos verlos nuevamente en sus próximas vacaciones, quedamos para servirles...Saludos...
by A verified traveler
Posted 25 Nov 2024
The property and the room itself are fine but the surrounding area is a bit old and not very clean, dirt roads.
Comment from Hotel Management
26 Nov 2024 by Casa Loteria Hotel, Hotel Management
Hi Sergio,Thanks for choose us as you home in Paradise, we hope to see you in next vacation, we are at your service... Kind Regards...
by A verified traveler
Posted 23 Nov 2024
Great property with pool, large rooms with kitchens and Mexican breakfast. It’s close to beach and main markets and restaurants.
Comment from Hotel Management
23 Nov 2024 by Casa Loteria Hotel, Hotel Management
Hi Jessica,Thank you for choose us as your vacation home, will see you in your next vacation, we are at your service...Kind Regards...
by A verified traveler
Posted 22 Nov 2024
Perfect for our short stay! The food was great!
Comment from Hotel Management
23 Nov 2024 by Casa Loteria Hotel, Hotel Management
Hi Shae,Thank you for choose us as your vacation home, will see you in your next vacation, we are at your service...Kind Regards...
by A verified traveler from MORELIA
Posted 13 Nov 2024
Very comfortable, great staff, 1 block from the beach, 3 blocks from the main center
Excellent!!!
Comment from Hotel Management
13 Nov 2024 by Casa Loteria Hotel, Hotel Management
Hola Juan,Muchas gracias por hospedarte con nosotros, es muy grato saber que te la pasaste muy bien en el Paraíso, quedamos para servirte y esperamos verte en tus próximas vacaciones.Recibe un cordial saludo...
by A verified traveler from Atlanta
Posted 12 Nov 2024
Victor at check in was great. The hotel is clean enough, nothing truly remarkable, but good value. Yoga class is a nice touch. The restaurant only serves breakfast and there is no bar. Pool area is cute. My complaint is that I had communicated with the property via email that my Dad has physical disabilities. We shared a 2 bedroom. I was assured we would be on the ground floor. We were up two steep flights of slippery tile stairs and the s narrow twisting double staircase to get to the rooms. He was exhausted and in so much pain by the end of the trip. I told the person at check in. He didn’t acknowledge it in the least. The man at the front desk in our last night was very fidgety and aggregated. We asked him to reserve a taxi for Sunday and heavily groaned and sighed for several minutes. I finally told him he could just text me when he Couto a hold off then to confirm. He never did. Nor did he reserve a taxi. breakfast was mediocre. The server had 4 tables and was extremely overwhelmed. What appeared to be a manager leered over him but didn’t bother to jump in and help him. I would not return because of the service being an issue. The most concerning was failing to honor a request for a disabled person.
Comment from Hotel Management
12 Nov 2024 by Casa Loteria Hotel, Hotel Management
Thank you for taking the time to share your experience at our hotel. We are pleased to know that you enjoyed the cleanliness, the yoga classes, and the pool. However, we regret that your experience was not completely satisfactory and that you encountered issues related to accessibility for your father.We understand how important it is to ensure the comfort and safety of our guests, especially those with special needs, and we deeply apologize for not meeting your expectations in this regard. Your feedback regarding the room assignment will be reviewed with the team to prevent similar situations from happening in the future.We also apologize for the inconveniences you experienced with the service at the reception and the restaurant. We take your comments about the lack of attention when booking the taxi and the excessive workload of the staff during breakfast into account. We are working to improve our team’s training to ensure that our guests receive the level of service they expect and deserve.We truly appreciate your feedback, as it helps us identify areas where we can improve. We look forward to welcoming you again in the future so you can see the improvements we will implement based on your experience.Kind Regards...Adrian Rubio.Casa Loteria Hotel.
by A verified traveler
Posted 6 Nov 2024
We had a wonderful stay here. Great location and the staff were all great.
Comment from Hotel Management
6 Nov 2024 by Casa Loteria Hotel, Hotel Management
Thanks for choose us as your vacation home, will see you next time in Paradise.Kind Regards...
by A verified traveler
Posted 21 Oct 2024
Great hotel. Very close to all the restaurants/ main area of sayulita. Staff are very friendly and helpful.
Comment from Hotel Management
21 Oct 2024 by Casa Loteria Hotel., Hotel Management
Hi Mallika,Thanks for choose us for your vacation, we will be waiting for your next vacation.Kind Regards...
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Casa Loteria Hotel., Hotel Management
Hola Brenda,Agradecemos tu visita y esperamos verte nuevamente en tus próximas vacaciones en este Paraíso.Recibe un cordial saludo y estamos para servirte...
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Casa Loteria Hotel., Hotel Management
Hola Beatriz,Agradecemos tus comentarios y te esperamos para tus próximas vacaciones en Sayulita.Saludos...
