Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Mark Walmsley General Manager, Hotel Management
Louis, Thank you for choosing us for your recent stay. We value your feedback and appreciate you taking the time to leave us a review. We hope to see you again for future stays.
by A verified traveler
Posted 31 Oct 2024
The only issue was that the plug for the tub didn’t work but we made due
Comment from Hotel Management
1 Nov 2024 by Mark Walmsley General Manager, Hotel Management
Jessica, Thank you for choosing us for your recent stay. We value your feedback and appreciate the great review. We will look into the issue with the drain plug and we hope to see you again for future stays.
by A verified traveler
Posted 27 Oct 2024
We were told I could not get clean sheets until I was there for 4 days after my son got sick the first night we were there from an asthma attack from the dust in the room. Then I was told the same thing about vacuuming the room after day 4. We were not allowed to eat in the breakfast area because the owner does not allow it. We are a family of 6 in the biggest room they have and still not enough room to eat a meal in there. I had to do laundry, I went to the desk to ask for quarters. She stated I do not have any, I replied well how am I able to do laundry, she replied I don’t know. If you look at the laundry room it states the front desk has laundry supplies. I thought They would have quarters. I had to walk across the street with 4 kids to get quarters! Overall this was the worst experience I have ever had at a hotel, I will never be staying here again.
Comment from Hotel Management
28 Oct 2024 by Mark Walmsley General Manager, Hotel Management
Anney, Thank you for choosing us for your recent stay. We offer cleaning services after a 3 day stay and we have it posted plus it is on our registration you signed upon checking in as well as we let our guests verbally know at check in and all items are available for the rooms that you may need at the front desk. We apologize for the issue with the quarters we usually have them available.
by A verified traveler
Posted 27 Oct 2024
Not good enough, they don’t have that room on the application
Comment from Hotel Management
28 Oct 2024 by Mark Walmsley General Manager, Hotel Management
Mahmood, Thank you for choosing us for your recent stay. We appreciate you taking the time to leave us a review but it is not clear what the issue was with your stay that would warrant a low score.
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 24 Oct 2024
To the nice gentleman who tidies up everything all day—— a HUGE thank you for your positive, great attitude during my stay. From the moment I first walked in to the day that I was leaving you were nothing but positive during my sadness burying my dad. I appreciate you even checking on me when I was having breakfast……your bartender, David? was extremely nice and funny putting a smile on my face for two nights. I appreciate these two people more than you will ever know! Give them a raise!!!
Comment from Hotel Management
26 Oct 2024 by Mark Walmsley General Manager, Hotel Management
Mari, Thank you for choosing us for your stay. I am happy to hear you found comfort in our hotel and our staff during such a trying time. It is great to know Jamie and Dave were able to make you smile and enjoy your stay. Best wishes from all of us at The Best Western in Sayre PA.
by A verified traveler
Posted 24 Oct 2024
The breakfast should be more organized, and more inviting.
Comment from Hotel Management
26 Oct 2024 by Mark Walmsley General Manager, Hotel Management
Thank you for choosing us for your stay. We value your feedback. We hope to see you again for future travel needs.
by A verified traveler
Posted 19 Oct 2024
Very bad smelling. You can’t breath once you get in the room.
Very basic breakfast.
Nothing to do within 20 miles.
Comment from Hotel Management
22 Oct 2024 by Mark Walmsley General Manager, Hotel Management
DEDIN, Thank you for choosing us for your recent stay. We value your feedback and are sorry to hear you had issues with your stay. Unfortunately we can't control what attractions are in our area. We do have a few and we could have given you a few ideas.
by A verified traveler
Posted 16 Oct 2024
Not good
Comment from Hotel Management
18 Oct 2024 by Mark Walmsley General Manager, Hotel Management
Konstantin, Thank you for choosing us for your recent stay. We are sorry to hear we did not make your stay expectations. I wish you would have left more feedback about your stay so we could use your feedback to make improvements.
