Ratings based on 558 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 Nov 2024
When you go to drive into the hotel they need to have extra lightening to drive through the grounds and sign post at the entrance to guide you to reception as it is very dark. It's alright during the day. Breakfast could do with being hotter as it was Luke warm. Rooms needed to have tissues.
3 out of 5
by A verified traveler

Posted 27 Oct 2024
I booked through Expedia and there was nothing mentioning the restrictions on pool use for kids. We were flying on holiday the next morning and chose this specifically for the pool as my son and I love to swim. There were cheaper options closer to Stansted that would have been better. They refused to budge on moving the closing time for a half hour. They/Expedia need to update this as once school finishes chances are parents can only get there around 3:30 which only gives them two hours in the pool. Check in was also slow. One person was just on the phone while the other was helping someone else and neither looked out way to say "won't be a minute" or acknowledge our presence in any way. The room was in the basement with a tiny window for natural light. The grounds were nice though, but overall, Not a good stay.
5 out of 5
by A verified traveler

Posted 23 Sep 2024
Very good value for money. Interesting building. Pool looked good. Staff were friendly. Breakfast was great. Difficult to find on GPS in the dark. A bit worn, probably due an update, but this is reflected in the price.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Sep 2024
4 out of 5
by A verified traveler

Posted 7 Sep 2024
Great
2 out of 5
by A verified traveler

Posted 27 Aug 2024
Terrible customer service. Toilet stank of urine. Woken up by staff cleaning adjacent room at midnight.. they said there had been a leak, but i dont want to hear about their social life and hear them laughing and joking and hoovering with door open.
5 out of 5
by A verified traveler

Posted 22 Aug 2024 on Hotels
Clean, neat and tidy. No real 'bar' area, basically some seating in the reception area which was disappointing given such a large property. Could have a fab cocktail bar with garden access if they gave up one of the 'function' rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Aug 2024 on Hotels
1 out of 5
by A verified traveler

Worst hotel stay ever

Posted 19 Aug 2024 on Hotels
No running water, managers hiding in the office to avoid dealing with issues. Four day stay and had issues every day. Still waiting from a response from the duty manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Aug 2024 on Hotels
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