Ratings based on 201 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
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Comment from Hotel Management
9 Sep 2024 by Greg Hoehn, General Manager, Hotel Management
Dear GregoryThank you for the 5-star rating! We’re thrilled to know you had a great stay and hope to welcome you back soon.
by A verified traveler
Relaxing 5 Star Retreat in Nusa Dua
Posted 28 Jul 2024 on HotelsWe booked to stay 4 nights at the Bale for some relaxation and to play a couple of days of golf. From the minute we arrived we were treated to the most attentive service. We were helped to download an app which allowed us to communicate with staff 24/7 and they were always so prompt. They recommended restaurants at our request and booked all transport for us. The Villa itself (Villa 33) was spacious and beautiful. It had a pool, outdoor day bed, coffee machine, gorgeous bath tub with tv, outdoor and indoor shower (we only used the outdoor shower in the garden), the bed was soooo comfortable. Large TV in the main room and stereo system, AND it was so peaceful, we didn't hear another soul, only birds and frogs. We ate at Faces Restaurant and also had two breakfasts there which were delicious, would totally recommend. Staff were so attentive. On day 2 we had a family emergency and had cut our stay short to fly home. Everyone was so helpful in cancelling all our bookings and making it as easy as possible for us. We will be definitely be returning to The Bale but next time for longer. I would definitely recommend this retreat to anyone wanting an adults only escape with 5 star service and accomodation.
Comment from Hotel Management
29 Jul 2024 by Alain, Hotel Management
Dear Anne,Thank you so much for your superb review and praising our dedicated team members as well as your villa and our facilities. We were terribly sorry to learn about your early departure but your family here at The Bale is waiting your return. We cannot wait to welcome you back!Until then we wish you all the best.Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler
Posted 11 Jul 2024
Best holiday ever. It was so relaxing and all of our needs were met. The spa, which we used a lot, was superb. The ladies so friendly, attentive and excellent at their job. All members of the staff were friendly and helpful without exception. Our accommodation was so opulent, we felt like millionaires. Such a great private villa. The food was so good and we cant wait to return next year. Thank you.
Comment from Hotel Management
12 Jul 2024 by Alain, Hotel Management
Dear Jonathan,Thank you so much for your wonderful review regarding your stay with us. It is great to know that you had your best holiday ever with us. Rest assured that we shared your kind comment with our dedicated family members, especially the spa ladies. We cannot wait to have you back next year.Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler from New York
Posted 1 Apr 2024
Thank you!
Comment from Hotel Management
12 Apr 2024 by Alain, Hotel Management
Dear Sebastian,Heartfelt thanks for your outstanding rating. We cannot wait to have you back with us again in the near future. Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler
Posted 22 Mar 2024
Where do I start! First, let me start by saying the staff were amazing! Anything you need, just let them know; they are overly accommodating! This trip was a birthday trip for my other half so I booked the flower bath and had them bring a cake to our room. Not only did they make sure everything had gone smooth, they sung Happy Birthday as they delivered the cake. He was head over hills, lol!
The floating breakfast was also amazing! Decent food, too!
Next!!! The room is GORGEOUS!!!! The way you enter the room is flawless. Nevertheless, I felt like a king entering his palace as I walked in. The private pool was everything!
I just can’t get enough of this place. Let me just say, this is home! No one else can have my business.
Comment from Hotel Management
25 Mar 2024 by Alain, Hotel Management
Dear Deante,Heartfelt thanks for your amazing review pointing out the dedicated team here at The Bale Nusa Dua, our family members! We are pleased to hear that the birthday surprise for your other half was a success and delighted to learn that you felt like a king in his palace. We cannot wait to have you both back here at The Bale in the near future and wish you all the best until then.Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler
Posted 14 Mar 2024 on Wotif
I’ve stayed at the Bale a few times and the private villas and pool are a great concept but it’s getting very tired.
Last visit there were boards lifting in my suite (trip hazard), the internet didn’t work for half of my stay and for $600 per. night AUD that’s not acceptable.
The breakfast is lovely but room service is a classic case of the menu doesn’t match the product when a premium price is being charged.
Sadly the bigger chains look much better value for the price v quality.
Comment from Hotel Management
15 Mar 2024 by Alain, Hotel Management
Dear Keith,Thank you for your recent stay with us and for communicating your disappointment regarding the facilities in your villa. We have addressed the lifted boards which are getting fixed by today by our Engineering team. Sadly, our records show no report regarding the internet. Otherwise, our IT could have checked immediately, and we can even provide our guests with extra portable WiFi devices when needed. Thank you for your positive comment regarding the breakfast. While for room service we are just about to change the covers so we no longer need to cover anything with plastic which will improve the quality further.I will reach out personally to you and hopefully we can win you back and convince you about our services and facilities next time again.Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Alain, Hotel Management
Dear Jaeyeun,Thank you for your recent stay with us. We are truly sorry that we were not able to fulfill your request to move to our bigger deluxe villas since we were fully booked in that category. To guarantee your desired category, please always book it directly in advance as we have a small inventory of villas and we are likely to be booked out. Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
21 Nov 2023 by Alain, Hotel Management
Dear Tracy,Thank you very much for rating your recent stay with us. We would love to learn more about your stay and what we could improve. It would be amazing if you reach out to me personally.We would love to see you back at The Balé and wish you all the best until then.Kind regards,Alain EggenschwilerGeneral Manager
by A verified traveler
Great stay
Posted 24 Oct 2023 on HotelsEven before we arrived the resort was helping us organise our stay.
The staff certainly make this resort. They are clearly very proud and have every reason to be.
We stayed in a double pavilion with friends, we had a great space to spend time together and enough privacy for times in between. The private pool was huge.
The spa was excellent, the treatments were amazing. Do yourself a favour and book something, anything!
The use of the resort car for local trips is genius and made things very easy.
The restaurant was able to adapt to our dietary requirements and even went off menu for us.
Adults only meant peace and quiet.
Highly recommended.
Comment from Hotel Management
25 Oct 2023 by Alain, Hotel Management
Dear Adrian,We are delighted to receive your outstanding review on your recent stay with us. It was a pleasure to have you and your friends staying with us. Rest assured that we share your compliments with our team, especially the spa and the culinary family members. We hope to see you soon again here at The Bale Nusa Dua and wish the four of you all the very best until then. Kind regards,Alain Eggenschwiler
by A verified traveler
Posted 20 Oct 2023
Staff redefine hospitality from friendly to TALENTED. The housekeeping, front desk, kitchen and management were like nothing I've ever experienced before. We felt at home! The photos don't do this beautiful property justice. Easily one of the top properties in Bali, amazing value.
Comment from Hotel Management
21 Oct 2023 by Alain, Hotel Management
Dear Kelly,Many thanks for your amazing review on your recent stay with us. Our family members are indeed the biggest asset to our property and provide a delightful experience to all our patrons, making them feel at home. We already miss you and hope to be able to welcome you back to your home in Bali soon again. Kind regards,Alain EggenschwilerGeneral Manager
