Ratings based on 128 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Ade Rizky Fajar, Hotel Management
Dear Mrs EsterThank you for giving a 5-star rating to the Holiday Inn Express Surabaya CenterPoint, which includes free breakfast, free internet access, room service, self-service laundry, and a 24-hour fitness center.We always want to know more about which aspects did not meet your expectations so that we have the opportunity to improve the services we offer better. We hope our hotel will continue to be your choice in Surabaya.STAY SMART with us !Regards,Ade Rizky Fajar Operations Manager
by A verified traveler
Posted 22 Jul 2024
Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.
Comment from Hotel Management
22 Jul 2024 by Imanda Bagus, Hotel Management
Dear Mr.Khamis Noorul FadzleeThank you for taking the time to tell us about your experience at Holiday Inn Express SURABAYA CENTERPOINT.We are delighted to hear that you had a very pleasant stay with us and the staff are friendly impression on you.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 0818585522 or imandabagusyanuar.triputra@ihg.com.Sincerely,Imanda Bagus Yanuar Triputra Executive Assistant Manager
by A verified traveler from Coral Springs
Posted 25 May 2024
Good stay
Comment from Hotel Management
27 May 2024 by Imanda Bagus, Hotel Management
Dear Mrs.SilvieWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Imanda BagusExecutive Assistant Manager
by A verified traveler
Posted 8 Apr 2024 on Hotels
Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only
Comment from Hotel Management
9 Apr 2024 by Imanda, Hotel Management
Hi ,Mr MichaelThank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Imanda BagusExecutive Assistant Manager
by A verified traveler
so so stay
Posted 28 Dec 2023 on HotelsI have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got.
My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order.
The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Comment from Hotel Management
28 Dec 2023 by Tafif, Hotel Management
Hi Guest,Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Tafif WijanarkoExecutive Assistant Manager
by A verified traveler
Posted 23 Dec 2023
Tired hotel with noisy air conditioners and stained carpets.
Comment from Hotel Management
26 Dec 2023 by Tafif, Hotel Management
Hi Allan,Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Tafif WijanarkoExecutive Assistant Manager
by A verified traveler from Hull
Posted 1 Jun 2023 on Ebookers
Comment from Hotel Management
6 Jul 2023 by Taf, Hotel Management
Hai Guest, Terima kasih untuk memilih Holiday Inn Express Surabaya CenterPoint sebagai pilihan tinggal di Surabaya. Kami senang Anda menikmati masa tinggal di hotel ini yang dilengkapi dengan sarapan pagi, akses internet gratis, layanan kamar, pusat kebugaran dan juga self-service laundry yang disediakan 24 jam.Kami selalu ingin mengetahui lebih lanjut tentang aspek mana yang tidak memenuhi harapan agar memiliki kesempatan untuk meningkatkan layanan yang kami tawarkan dengan lebih baik. Semoga hotel kami dapat senantiasa menjadi pilihan Anda di Surabaya.Salam SMART, Tafif WijanarkoExecutive Assistant Manager
by A verified traveler
Well located
Posted 17 May 2023 on HotelsComfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
by A verified traveler
Posted 5 Mar 2023 on Hotels
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Comment from Hotel Management
7 Mar 2023 by TAF, Hotel Management
Dear Mr Damon Nguyen ..Thank you for taking the time to tell us about your experience at Holiday Inn Express SURABAYA CENTERPOINT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.Sincerely, Doni Prasetyo General Manager
by A verified traveler
Posted 6 Feb 2023 on Orbitz
Especially all the staff I came in contact with, all of them
Comment from Hotel Management
7 Mar 2023 by TAF, Hotel Management
Dear Rudy,Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Doni Prasetyo Hotel Manager
