Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Got charge fee for amenities that were occupied by wedding guest. 1am wedding guest loud in hall , unable to sleep
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Heather, We apologize for the disturbances caused by a wedding at our resort. We are devoted to giving each guest a great travel experience; therefore, I am disappointed that we did not meet our expectations. We continually seek to improve our guest services, so I am grateful for your feedback and address this with the appropriate individuals. Thank you for choosing us and for reviewing your stay. We hope you will give us another chance to provide you with the comfortable and restful visit you deserve.Be Well,Stuart RobinsonGeneral Manager
by A verified traveler
Posted 28 Nov 2024
one of the more comfortable and clean hotels, friendly service
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Paul, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a great stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa.Be Well,Stuart RobinsonGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Gerald, Thank you for choosing to stay with us and leaving a positive rating. We are delighted you had a great experience here at The Westin Savannah Harbor Golf Resort & Spa. We look forward to welcoming you back on your next visit.Be Well,Stuart RobinsonGeneral Manager
by A verified traveler
Posted 18 Nov 2024
Awesome place
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Christopher, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart RobinsonGeneral Manager
by A verified traveler
Posted 17 Nov 2024
Beautiful and friendly staff
by A verified traveler
Posted 15 Nov 2024
The hotel is isolated but has most of what you need in restaurant and lounge. Taxi service is awkward. Shuttle to the golf course is great.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Daniel, We are glad your overall stay was satisfactory, and I appreciate your comments about our in-house restaurants, lounge, and shuttle service. However, we regret not meeting all your expectations. Thank you for choosing us for your Savannah visit. It was a pleasure accommodating you, and we hope to welcome you back soon.Be Well,Stuart RobinsonGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Morgan, We hope that overall you had a pleasant stay; however, we apologize if we did not meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Be Well,Stuart RobinsonGeneral Manager
by A verified traveler
Posted 8 Nov 2024
The $33.75 per day Resort Fee was an unexpected charge that we were unaware of and makes the quoted price deceptive and in this state would be illegal. This sours the whole experience but is typical of Marriott's arrogance and disrespect of it's customers.
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Richard, We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these charges came as a surprise to you, and I hope you will accept our apologies. Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa, and I look forward to your return.Be Well,Stuart Robinson,General Manager
by A verified traveler
Posted 6 Nov 2024
