Ratings based on 792 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Sean (Front Desk Supervisor) , Hotel Management
Thank you for the kind review. We hope to see you again soon!
by A verified traveler from Hillsborough
Posted 12 Dec 2024
Room was dirty. Bathroom had hair in shower and on floor. Cloth furniture had stains all over. Counter dirty. Outside hallway carpet stained multiple areas. Will not stay here again. Very disappointed
Comment from Hotel Management
15 Dec 2024 by Sean (Front Desk Supervisor) , Hotel Management
Kim, we deeply apologize that we did not meet your expectations in terms of cleanliness. Please rest assured, this review has been sent to the appropriate department's leadership team to correct this issue. We truly hope you come back to us so we can change your mind.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Sean (Front Desk Supervisor) , Hotel Management
Thank you for taking the time to leave this response!
by A verified traveler
Posted 12 Nov 2024
Their lobby fragrance was to die for in addition to the excellent service! Very friendly staff and a great location!
Comment from Hotel Management
14 Nov 2024 by Sean (Front Desk Supervisor) , Hotel Management
Thank you for the great review! We hope to host you again soon!
by A verified traveler
Posted 2 Nov 2024
Incredible property, the staff was incredible, the food & beverage options was awesome
Comment from Hotel Management
6 Nov 2024 by Sean (Front Desk Supervisor) , Hotel Management
Lauren, we are pleased to hear that every aspect of your stay was top-notch! We really do hope you think of us again the next time you are visiting this beautiful city of Savannah.
by A verified traveler
Posted 2 Nov 2024
Love this place - great location and very helpful staff
Comment from Hotel Management
6 Nov 2024 by Sean (Front Desk Supervisor) , Hotel Management
Malcom, thank you so much for taking the time to leave this great review. We hope to see you again soon.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Jordan - Front Desk Assistant Manager, Hotel Management
Thank you for your time in leaving a review. your feedback is appreciated.
by A verified traveler from Monroe
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Jordan Front Office Assistant Manager , Hotel Management
We appreciate the feedback, please let us know if in the future theres anything we can do to improve your next experience with us.
by A verified traveler from Monroe
Posted 13 Oct 2024
Rooftop bar was not available 2 of the 3 nights due to private parties. Should have been offered other perks or discounts. I booked because of the rooftop. Otherwise, a decent stay for $ 400 per night.
Comment from Hotel Management
15 Oct 2024 by Jordan Front Office Assistant Manager , Hotel Management
Thank you for your feedback; we apologize for any inconvenience this may have caused. The hotel does its due diligence in letting guests know 2-3 days in advance of a hotel's outlet closure still this can be frustrating. We would love to have you again in the future, please reach out and I would be happy to take care of you for enhancing your next stay.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Sean (Front Desk Supervisor) , Hotel Management
Thank you for the review! We hope to see you again!
