Ratings based on 81 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
My experience was excellent, and I look forward to returning in the future. Thank you for maintaining such high standards of service.
Comment from Hotel Management
29 Dec 2024 by Tammy G, Hotel Management
Thank you for staying with us at the Sonesta Essential Savannah. We appreciate your 5 star review and we look forward to your next visit with us. Safe travels and Happy New Year!
by A verified traveler
Posted 21 Dec 2024
I was attacked by a pit bull that the hotel let stay there knowing it was goi g after other people before it attacked me???
Comment from Hotel Management
23 Dec 2024 by Tammy G , Hotel Management
Thank you for staying at the Sonesta Essential Savannah. I am sorry that you were attacked however this did not happened at our hotel. You stayed with us 12/3-12/10 and at that time there were no pets registered/ staying at the hotel. Safe travels and stay safe.
by A verified traveler
Posted 16 Dec 2024
The room was nice and the bed was excellent. The tv remote did not work well and the bathroom could have been cleaner upon arrival. Other than that my stay was wonderful and the staff was very friendly and very helpful.
Comment from Hotel Management
17 Dec 2024 by Tammy G, Hotel Management
Thank you for your four star review. We have taken care of the situation and appreciate you letting us know. We are happy to hear that our friendly staff made your stay wonderful and cant wait for you to come back and visit us. Safe Travels and stay safe.
by A verified traveler
Posted 6 Dec 2024
Great service and location
Comment from Hotel Management
13 Dec 2024 by Tammy G, Hotel Management
Thank you for staying at Sonesta Essential Savannah. We appreciate your 5 Stars. We are happy to know that received great service and cant wait for you to come back and visit with us soon. Safe travels and stay safe.
by A verified traveler
Posted 17 Nov 2024
Just stayed here on 11/16/2024 for a maximum of 3 hours and thats all we could handle. We called them and let them know we where going to be checking in around 230am because of traffic from traveling from PA, the lady said that was no problem and can check in whenever. We got there just before 4am and the lady was very rude to my wife saying she was just about to cancel our reservation and charge us anyway for the room even tho we called and where told we could check in whenever. Now to the grossness,loud and made us leave after 3 hours. Theres lovely curse words scratched into the elevator door, paint peeling off every hallway. We get to our room and the key doesnt open the door had to get the lovely front lady. She opens the door and the sprinkler head for the fire stysem is hanging down 1ft for the ceiling with a open hole around it. The bathroom sink is just leaking water nonstop, the toilet wobbles as soon as you sit or even look at it. The rooms are paper thin and there where so many people yelling at each other we didnt feel safe at all and left after 3 hours. The bedding smelled like grease. Worse stay we have ever had at a hotel. The reviews say it wonderful have to be paid for cause nothing is correct in any of those reviews. Dont not stay here stay far far away.
Comment from Hotel Management
18 Nov 2024 by Tammy G, Hotel Management
Thank you for staying with us. I would like to take the time to let you know that we have addressed all your issues that you have encountered and apologize for any inconvenience that you may have had. We are a newly renovated property and would love for you to come back and see all of what we have accomplishing. Safe Travels and Stay Safe.
by A verified traveler
Posted 7 Nov 2024
Nice
Comment from Hotel Management
8 Nov 2024 by Tammy G, Hotel Management
Thank you for staying with us. We are proud to say that we are now a Sonesta Essential Hotel. With a lot of new and upcoming changes. Cant wait for you to return and see all of what is to come. Safe Travels and Stay Safe.
by A verified traveler
Posted 1 Nov 2024
However, I could not control the temperature correctly. The thermostat on the wall did not work, and the control inside the AC unit did not work correctly. The faucet in the bathroom leaked all night long. The entry door locks did not function as they should. I had to put the card in and out of the slot to make it work, even after going to the desk and getting the cards replaced. The bed is too close to the air-conditioning unit. The breakfast meat, mystery meat, needs to be replaced with actual bacon or sausage.
Comment from Hotel Management
1 Nov 2024 by Tammy G, Hotel Management
Thank you for staying with us. We are sorry you did not receive the Grand Experience that we give all our guests. Next time you are in Savannah please stop by as we are proud to say that we have turned into a Sonesta Essential Hotel. Safe travels and stay safe.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Tammy G, Hotel Management
Thank you for choosing us. Safe Travels and Stay Safe.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Tammy G, Hotel Management
We are sorry that you did not enjoy your stay. We hope that you will give us another chance to show you how Grand we are. Safe Travels and Stay Safe.
by A verified traveler
Posted 5 Oct 2024
Great stay
Comment from Hotel Management
17 Oct 2024 by Tammy G, Hotel Management
Thank you for allowing us to show you how Grand we are. Safe Travels and Stay Safe.
