Ratings based on 1,283 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lakewood Ranch
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Perfect location for shopping, dining and people watching. Leslie was very informative and very charming. She is the first friendly face you see when you walk in.
by A verified traveler
Posted 24 Nov 2024
We loved this hotel! Excited to come back!
Comment from Hotel Management
24 Nov 2024 by Guest Service Team, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – you! Your feedback has been shared with our staff and leadership team as a way ofcelebrating the great guest experiences we delivered. Once again, I appreciate you taking the time toshare your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 23 Nov 2024
Our room was beautiful with great views of the river from our balcony. The room and bathroom were clean and spacious. Valet parking was convenient and staff were all very friendly. The River Street Inn overall was a beauitful inn with lovely decor, delicious on-site restaurants/bars, and offered great perks throughout the stay. We absolutely plan to stay here again. My only complaint would be the number of other guests who slam doors at 630am. Nothing the hotel can do about inconsiderate guests.
Comment from Hotel Management
23 Nov 2024 by Guest Service Team, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – you! Your feedback has been shared with our staff and leadership team as a way ofcelebrating the great guest experiences we delivered. Once again, I appreciate you taking the time toshare your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by The Guest Service Team. , Hotel Management
Thank you for taking the time to provide your valuable feedback. We look forward to your next stay withus.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Service Team, Hotel Management
Thank you for taking the time to provide your valuable feedback. We look forward to your next stay withus.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Service Team, Hotel Management
Thank you for taking the time to provide your valuable feedback. We look forward to your next stay withus.
by A verified traveler
Posted 18 Nov 2024
Everything
Comment from Hotel Management
19 Nov 2024 by Guest Service Team, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matterthe most – you! Your feedback has been shared with our staff and leadership team as a way ofcelebrating the great guest experiences we delivered. Once again, I appreciate you taking the time toshare your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 17 Nov 2024
Building smelled moldy. Paid for a balcony room didn’t receive one. Room wasn’t ready for check in. Could hear everyone in the halls. Would not waste your time here. Booked a room across the river and was much happier.
Comment from Hotel Management
17 Nov 2024 by Guest Service Team, Hotel Management
Providing the highest level of hospitality is our number one priority and I sincerely apologize forfailing to meet your expectations. It is disheartening to hear that you did not find your staysatisfactory. It is not acceptable, nor standard for our property to not provide such a level of service,and I am deeply sorry you experienced this. I have shared your feedback with the leadership team toensure the necessary guidelines are in place and reviewed to better improve our future guestsexperience.Our standard is to provide a warm and welcoming environment for our guests. This is the experiencethat matters most to us, and again, I offer my unreserved apologies for falling below our standardsduring your stay.I hope you will allow us the opportunity to regain your confidence in our service and our product inthe future.
