Ratings based on 252 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 24 Mar 2024
Dirty!!!!!!!!!!!
Walls had food or some kind of splater on them
Dirty looking restrooms
Rust on lights
Rails on stairs was tied up with rope and zip ties
Comment from Hotel Management
26 Mar 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Dwight,Thank you for taking the time to tell us about your stay at the RED ROOF INN SAVANNAH - SOUTHSIDE/MIDTOWN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the rust on the lights and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by Linton RediResponse Specialis, Hotel Management
Hello Amber-lynn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAVANNAH - SOUTHSIDE/MIDTOWN and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Tyra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAVANNAH - SOUTHSIDE/MIDTOWN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Candise, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Savannah - Southside/Midtown and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Mar 2024
The man who worked the front desk Thursdays was amazing
Comment from Hotel Management
16 Mar 2024 by Linton RediResponse Specialist , Hotel Management
Dear Jamiela,Thank you for telling me about your recent visit at RED ROOF INN SAVANNAH - SOUTHSIDE/MIDTOWN. I was delighted to read that our amazing staff met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler from Senoia
Posted 15 Mar 2024 on Orbitz
The bathroom was dirty and it appeared that the bed sheets had not been changed. They might have but it didn't seem like they had been.
The buttons on the phone were missing. The TV remote didn't have an input selection button and the tv was special to hotels and didn't have all the regular buttons. The hotel attendant showed us a button at the ir receiver that was able to switch inputs.
Hot water was hot and had good pressure for shower if one dared to get into the shower.......
by A verified traveler
Posted 11 Mar 2024
It was right next to St. Joseph's.
Comment from Hotel Management
13 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Hi Jennifer,Thank you for taking the time to write a review of your stay at the Red Roof Inn Savannah - Southside/Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 10 Mar 2024
The room was nasty as hell. I literally wiped the bottom of the toilet with my foot and it was covered in dirt and mildew. I knew it wouldn’t be the best but I didn’t not expect it to be dirty. The sheets were stained when I pulled them back. Customer service was great explained that I wasn’t satisfied and got a refund
Comment from Hotel Management
10 Mar 2024 by Red Roof Management, Hotel Management
Dear Ahnia,Thank you for telling us about your recent experience at RED ROOF INN SAVANNAH - SOUTHSIDE/MIDTOWN. I was disheartened to hear that the uncleanliness of your room, the condition of the toilet and the other concerns hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Feb 2024
Stay was great!
Comment from Hotel Management
27 Feb 2024 by Recordo Rediresponse Specialist , Hotel Management
Dear Jasmine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Savannah - Southside/Midtown. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
