Ratings based on 1,118 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
The hotel was beautifully decorated for Xmas and is unique in itself as the infrastructure was oringinal
And they designed around it
Comment from Hotel Management
15 Jan 2025 by GM, Hotel Management
Dear Sandra, Thank you for spending part of your holiday with us! I'm glad that you enjoyed our beautiful and unique atmosphere. We appreciate your patronage and hope to see you again. Best, Simon Pettigrew, GM
by A verified traveler
Posted 14 Jan 2025
The property is in a great location. Walkable to several restaurants and shops. The staff was extremely disorganized and it was hard to get correct information. We had to ask 5 different staff about the breakfast included with the room rate and got 5 different answers. Beware, the hotel did not honor the free valet parking which was included in the room rate. The front desk claimed Expedia did not send them enough money to cover the valet cost and charged an additional $15 per day despite being shown the booking details which clearly stated free valet parking daily. There were no special terms on the free parking so this should have been honored at the hotel.
Comment from Hotel Management
14 Jan 2025 by GM, Hotel Management
Dear Michele, We sincerely apologize for the service lapses you encountered during your stay; it is evident that we fell short of our commitment to excellence. Your valuable feedback illuminates key areas for improvement, and we are truly grateful for your insights. We would be honored to welcome you back and provide the exceptional stay that all our guests deserve. Thank you for taking the time to review our hotel. Sincerely, Simon Pettigrew, GM
by A verified traveler
Posted 14 Jan 2025
Stunning lobby and rooms. I stayed in the Atlantic building which was modern, funky with great views. I only have three stars overall because of hiccups during my stay as follows: Got a balcony room but the doors were not operating properly. Heating was not working had to call twice then finally asked for another room. Curtain sheers facing the riverfront were stuck, obstructing my view (had to call front desk again). Housekeeping service did not show up one day and when they did speedily cleaned the room without care for how their work appeared. Another time they sloppily made my bed. I finally pulled the sheets all the way off as a signal to properly make the beds. On the upside they made up glitches with bottle of champagne, chocolates, charcuterie board. Beware— there is a resort fee that they charge you and then they give you “vouchers” to use at their onsite restaurants. I also had a charge on my final bill for valet parking but I didn’t have a car while I was there. It’s attention to detail that matters… not just “the pretty”. They still have work to do but I would stay there again because the location is great. PS - Shout out to front desk staff. Alex and Mackenzie were empathetic and were good at problem solving. I appreciated them working to make things right. Also Concierge service was a nice treat- they give you one-way rides to your destination. Concierges Tanya, Tristen, and Eden are top notch.
Comment from Hotel Management
14 Jan 2025 by GM, Hotel Management
Dear Vicki Anderson, Thank you for sharing your insights about your recent stay! We're thrilled to hear that you found many aspects enjoyable, yet we sincerely apologize for not fully exceeding your expectations. Your thoughtful feedback is invaluable, guiding us to enhance our services. We hope to welcome you back on your next visit to Savannah, and we’re committed to providing you with an exceptional experience! Sincerely, Simon Pettigrew, GM
by A verified traveler
Posted 12 Jan 2025
Its Savannah and in a great location. Its a good hotel but not brilliant.
Comment from Hotel Management
12 Jan 2025 by GM, Hotel Management
Dear Andrew, Thank you for staying with us while visiting Savannah. We appreciate all your feedback and hope to see you again for a flawless and brilliant experience. Safe travels until then! Best, Simon Pettigrew, GM
by A verified traveler
Posted 7 Jan 2025
Beautiful property - great view and rooms are spacious
Comment from Hotel Management
8 Jan 2025 by GM, Hotel Management
Dear Yolanda, Thank you for choosing to stay with us. We are thrilled to hear that our beautiful views and spacious room contributed to a fantastic stay at our JW Marriott. It was a pleasure to host you, and we hope to welcome you back whenever you are in Savannah. Best, Simon Pettigrew, GM
by A verified traveler
Posted 6 Jan 2025
Hotel staff were very professional and made me feel welcome.
Comment from Hotel Management
7 Jan 2025 by GM, Hotel Management
Dear Deena, Thank you for acknowledging the efforts of our staff. We pride ourselves on delivering outstanding service, and it's encouraging to hear that we met your expectations. Your kind words will be shared with the team and will surely boost their spirits. We look forward to your next visit! Best, Simon Pettigrew, Managing Director
by A verified traveler from Morrisville
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by GM, Hotel Management
Dear Snehal, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Simon Pettigrew, GM
by A verified traveler
Posted 5 Jan 2025
A dont miss place to stay
Comment from Hotel Management
5 Jan 2025 by GM, Hotel Management
Dear Edwin, We are pleased that every aspect of your stay met your expectations. Thank you for staying with us and for your kind recommendation. We look forward to hosting you again soon. Best, Simon Pettigrew, GM
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by marjorie, Hotel Management
Dear Timothy, Thanks for sharing this generous review of your experience with us. We really appreciate your patronage and hope to host you again. Best regards.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by marjorie, Hotel Management
Dear Christian, We're truly sorry your experience didn't meet expectations. Your feedback means a lot, and we're committed to making a better stay on your next visit. Thank you for sharing your rating. Sincerely,
