6/10 Okay
Pam
Traveled with pets
Nov 1, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location and mostly friendly staff. Nice amenities like drinks out all day and a candy bowl. Most employees from the housekeeper to the handyman were kind and helpful. But the room was tired, slow drain, broken drawers, nonworking TV. When we asked the day clerk to get the TV fixed while we were gone all morning, she did not follow through. We kept our dogs out for 3 hours but it was not fixed when we returned. Same desk clerk blamed us for not being "clear" and said "I put ASAP on the ticket" as if that was all she needed to do!! No apology or offer to expedite. This older woman had not one iota of care about guest requests and comfort and should not be in customer service. She was not busy either. No guest wants to be treated that way. All other employees were warm and helpful.
Pam
Stayed 2 nights in Oct 2024