Ratings based on 1,586 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
The room was dirty, the property is dirty, the area is noisy. We did not enjoy the stay at all. If you can afford a better hotel, you should stay elsewhere.
by A verified traveler
Posted 2 Jan 2025
Great location and pet friendly! Could use some updating though.
by A verified traveler
Posted 30 Dec 2024
Not enough breakfast .example. Saturday not bread at 7 am and today only regular toast counted amount. Yesterday waiting for front desk personal more than 39 min a lady came from the back to help us not enough employees to help customers
Comment from Hotel Management
2 Jan 2025 by Hotelmgmt, Hotel Management
We appreciate your feedback, Jose, and we apologize for your frustration. Our team will address your concerns about the breakfast offerings, and we will be working to see where staffing adjustments will better help us serve our guests. Please return soon so we can work to earn another star or two.
by A verified traveler from Tomball
Posted 30 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Hotelmgmt, Hotel Management
We were sorry to see that your recent visit fell short of your expectations. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserve.
by A verified traveler
Posted 30 Dec 2024
The rooms had a very bad smell and the cleaning was terrible, the bathroom floor was clogged. The toilet bowl detached from the floor.
The entire hotel looked very dirty and run down. Only one elevator and the suitcase cart broken in front of the elevator, but in a really deplorable state.
The stairs are very dirty, and the trash cans are full and unemptied in the hall.
I do not recommend this hotel to anyone.
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
Your feedback is disheartening, Luis, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We will be working with the housekeeping and maintenance teams to be certain the rooms are prepared to reflect our very high standards.
by A verified traveler
Posted 29 Dec 2024
Parking limit
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
We truly regret that our parking policy fell short of what you expected, Rafael. Your feedback is appreciated and we hope you’ll allow us another chance to change your opinion of us.
by A verified traveler
Posted 29 Dec 2024
The room and bathroom were dirty. Not properly cleaned, everythi g broken, the toilet was loose, the bathroom courtain was broken, the room was smelly. There was a chicken bone behind the bed.
The peoperty is fully open to the street and the stairs and outside hallways were all dirty, full of water with people all around it and in front of your room, and it smelled like pee all the time.
Horrible
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
We truly regret that we were unable to meet your expectations, Carolina. Maintenance updates are an ongoing priority, and your comments will be shared with the team for review. Thank you for sharing your thoughts.
by A verified traveler
Posted 29 Dec 2024
This is a struggling property with some exceptional staff trying to keep it going! Bridget was a star & made our stay special. The rooms are clean and lovely. The rest of the property needs work. The location is fabulous - walk to the river & a 100 restaurants in a minute. But it is more motel than hotel and parking - even at $33! - is limited. Breakfast was lovely despite one staffer raging at guests throughout the morning. A work in progress. Would I stay here again? No. Did I love some of the staff & did they make my stay in Savannah forever memorable? Yes.
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
Karen, we truly appreciate you sharing your thoughts about your recent stay. We’ll be sure to pass your compliments along to Bridget, and we’ll use your feedback to see how we can enhance the guest experience. Thank you for your input.
by A verified traveler
Posted 28 Dec 2024
Price
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
It’s great to know that our value surpassed your expectations, Laura! Thank you for staying with us. We’d love to welcome you back soon for another five-star visit at the Best Western Savannah Historic District!
by A verified traveler
Posted 28 Dec 2024
A few late night revelers, great area for walking around near river and shops.
Comment from Hotel Management
31 Dec 2024 by Hotelmgmt, Hotel Management
Laura, we’re glad you were able to explore all the fantastic sights just steps from our doors! Thank you for giving us five stars. Please make plans to adventure with us again soon at the Best Western Savannah Historic District!
