Ratings based on 1,040 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Great beach .
Excellent location.
Comment from Hotel Management
28 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for staying with us at Hotel Tybee and for visiting beautiful Tybee Island! I’m thrilled to hear that you enjoyed the beach and our excellent location—we truly believe our spot on the island is something special. We're constantly working to enhance our guest experience, and I wanted to share that we have some exciting improvements planned during the upcoming off-season. Soon, we’ll be installing all-new guest room lighting and soft seating to make your next stay even more comfortable. And in the next month or two, we have a really big announcement coming that I think you'll love! We would be honored to welcome you back in the future and share these updates with you. Until next time...safe travels.
by A verified traveler
Posted 27 Sep 2024
I really didnt like the check in process and when I had to call about the wifi password they seemed annoyed. However, when I checked out in the morning the front desk staff were super helpful.
Comment from Hotel Management
28 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for visiting Tybee Island and for sharing your experience at Hotel Tybee. I’m sorry to hear that the check-in process and wifi issue didn’t meet your expectations. We always strive to provide exceptional service, and your feedback helps us improve in these areas. I’m glad to hear our front desk team was able to assist you at checkout—I'll be sure to pass along your kind words to them. We have many exciting improvements planned this off-season, including new guest room lighting and soft seating that we believe will enhance your future stays. In fact, we’re gearing up for a really big announcement in the next month or two, and we'd love to welcome you back to experience all the updates firsthand. Until next time...safe travels.
by A verified traveler
Posted 24 Sep 2024
The property was extremely dirty. The floor was absolutely filthy. I had to wipe down with baby wipes and when brought to the front desks attention- nothing was offered other than to have house keeping come in to clean it and was given an eye roll and told that it was a beach hotel- some dirt is expected. The person who came to clean it just brought a dry mop and I was told it would work just fine. When I went behind her with a baby wipe to again show the filth on the floor she then went and got some cleaner to actually clean the floor and even then it was a subpar cleaning. We were denied early check in due to rooms still being cleaned- they clearly weren’t cleaned very well. The sheet had stains on them. Fixtures broken and visibly dirty. I emailed the general manager and received nothing back. Had I not been forced to pay at the time of booking I would have left and stayed elsewhere.
Comment from Hotel Management
26 Sep 2024 by Brett, General Manager, Hotel Management
Thank you for visiting Tybee Island and taking the time to share your feedback. I am truly sorry for the issues you encountered during your stay, and I deeply regret that your experience fell so far short of your expectations—and our standards. The cleanliness concerns you described, particularly the condition of the floors and linens, as well as the handling of your requests, are simply not acceptable. Please know that I take your comments seriously and will be addressing them with our team to ensure these issues are resolved. We have some exciting improvements planned for the off-season, including all-new guest room lighting and soft seating, and in the next month or two, we’ll have a major announcement that we can’t wait to share with our guests. I would love the opportunity to welcome you back in the future to experience these upgrades firsthand. Until next time… safe travels.
by A verified traveler
Posted 23 Sep 2024
Right off of the beach
Comment from Hotel Management
24 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for choosing to stay with us at Hotel Tybee and for visiting Tybee Island! I'm thrilled to hear that you enjoyed our beachfront location. We're always striving to make each guest's experience better, and I really appreciate your feedback. We have many exciting improvements planned for this upcoming off-season, and I’m particularly excited to share that we’ll be installing all-new guest room lighting and soft seating to enhance comfort. Plus, in the next month or two, we’ll have a really big announcement that I think you’ll love. We’d absolutely love to welcome you back in the future to experience these updates firsthand. Until next time...safe travels.
by A verified traveler
Posted 23 Sep 2024
This place is filthy and poorly maintained.
Comment from Hotel Management
24 Sep 2024 by Brett, General Manager, Hotel Management
Thank you for visiting Tybee Island and for sharing your feedback. I'm truly sorry to hear that your experience at Hotel Tybee didn't meet your expectations, particularly regarding cleanliness and maintenance. Please know that I take your concerns to heart and will address them with our team to ensure we improve in these areas. We have many exciting improvements planned during the upcoming off-season to enhance the guest experience. Soon, we’ll be installing all new lighting and soft seating in our guest rooms, which is just one of the steps we’re taking to update our property. In the next month or two, we’ll have a really big announcement that I think you’ll find exciting as well. We’d love to welcome you back in the future to see these changes firsthand. Until next time…safe travels.
by A verified traveler
Posted 22 Sep 2024
Everything was good. Me and my family enjoyed ourselves.
Comment from Hotel Management
24 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for choosing Tybee Island for your family getaway! I'm thrilled to hear that you all enjoyed your time with us at Hotel Tybee. We’re always striving to make every stay even better, and I’m excited to share that we have some fantastic improvements planned for the upcoming off-season. Very soon, we'll be installing brand-new lighting in all guest rooms and updating the soft seating to enhance your comfort. Plus, in the next month or two, we have a really big announcement that we can’t wait to share with our guests. We’d love to welcome you and your family back again in the future to experience these exciting changes. Until next time…safe travels.
by A verified traveler
Posted 22 Sep 2024
Historically old but well maintained. Staff was very kind & helpful. Cannot wait to stay again!
Comment from Hotel Management
24 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for choosing to stay with us at Hotel Tybee and for visiting Tybee Island! I’m thrilled to hear you enjoyed your time and appreciated the kindness and helpfulness of our staff. Your positive feedback means the world to us. We have some exciting updates planned for the off-season, including all new lighting and soft seating in the guest rooms to enhance the comfort of your future stays. And in the next month or two, we'll be making a really big announcement that I think you'll love! We would absolutely love to welcome you back in the future to experience all the exciting changes firsthand. Until next time...safe travels.
by A verified traveler
Posted 18 Sep 2024
nice ocean view room!
Comment from Hotel Management
18 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for taking the time to share your positive experience at Hotel Tybee! I’m thrilled to hear that you enjoyed your stay with us and time on Tybee. We're always happy to know when our guests leave feeling refreshed and satisfied. As we head into 2025, we’re excited about the many improvements we have planned to make future stays even more memorable. I would love to welcome you back to see the upgrades firsthand and experience all the new things Hotel Tybee has to offer. Until next time…safe travels.
by A verified traveler
Posted 16 Sep 2024
Beautiful Hotel, best view on the Island.
Comment from Hotel Management
17 Sep 2024 by Brett, General Manager, Hotel Management
Thank you so much for your wonderful review and for choosing to stay with us at Hotel Tybee! I’m thrilled to hear that you enjoyed the beautiful views from the hotel—there's nothing quite like the serenity of the ocean from here. Your kind words mean a lot to us, and we're working hard to make our guest experiences even better as we head into 2025. We have some exciting improvements on the way that I think you'll love, and we’d be honored to welcome you back to experience them firsthand. Until next time...safe travels.
by A verified traveler
Posted 16 Sep 2024
1st night the air unit would not work. Floors and walls sweating. They moved us to another room. Tub was so slick you had to hold on to a flimsy wire soap dish. No grab bar. The air conditioning couldn’t handle the humidity this Room stayed damp. Table tops, dresser top moist. Had to keep drying off with towels
Comment from Hotel Management
16 Sep 2024 by Brett, General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you faced with the air conditioning and humidity during your stay. I understand how frustrating this must have been, and I apologize for the inconvenience. I want to assure you that we are taking significant steps to address these concerns. By the end of this year, we will be installing new dehumidification systems in all 208 guestrooms. Our goal is to ensure that every aspect of your stay is comfortable and enjoyable. We deeply appreciate your feedback and your visit to Tybee Island. It would be wonderful to welcome you back in the future to experience the improvements we are making. Until next time...safe travels.
