Ratings based on 1,154 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Property okay, but needs improvements
Comment from Hotel Management
25 Jun 2024 by Brett, General Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Hotel Tybee. I am genuinely sorry to hear that your experience did not meet your expectations. We strive to provide each guest with a comfortable and enjoyable stay, and it is clear from your review that we fell short of this goal. Your comments are valuable to us, and I assure you that we are taking them seriously to make the necessary improvements. Please know that we are continuously working to enhance our property and services. Your feedback helps us identify areas where we can do better, and I am committed to addressing these issues to ensure a more positive experience for our future guests. Thank you again for your candid feedback. We hope you will give us another chance to provide you with the exceptional stay that so many of our guests have enjoyed. Until next time...safe travels.
by A verified traveler
Posted 24 Jun 2024
Liked the pools and beach access.
Comment from Hotel Management
25 Jun 2024 by Brett, General Manager, Hotel Management
Thank you so much for taking the time to share your feedback with us. I'm delighted to hear that you enjoyed our pools and the convenient beach access. We strive to create a relaxing and enjoyable experience for all our guests, and it’s wonderful to know we succeeded during your stay. Your kind words mean a lot to our team, and they motivate us to continue providing exceptional service. We hope to welcome you back to Hotel Tybee soon for another memorable visit. Until next time...safe travels.
by A verified traveler
Posted 23 Jun 2024
Tybee Hotel is a low quality hotel with terrible amenities, awful smell through the building, and rooms with no locking features, but you can pay 300 a night plus additional fees to be near the beach.
Comment from Hotel Management
24 Jun 2024 by Brett, General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I'm deeply sorry to hear that your stay at Hotel Tybee did not meet your expectations. Your feedback is incredibly important, and I regret that we fell short in providing the quality and comfort you deserved. I want to address each of your concerns directly. The issues you mentioned regarding the amenities, the odor in the building, and the lack of proper room security are all very serious and not reflective of the standards we strive to uphold. I assure you that we are taking immediate steps to rectify these problems. Our goal is to ensure every guest has a safe and pleasant experience, and clearly, we need to do better. While we aim to offer competitive rates for our prime location near the beach, we must ensure that the value provided matches the cost. Please know that your feedback is important. My team and I are committed to making significant improvements and hope you might consider giving us another chance in the future to demonstrate the positive changes we have made. Until next time...safe travels.
by A verified traveler
Posted 23 Jun 2024
Thanks for the stadium chairs in the room to use at the beach.
Comment from Hotel Management
24 Jun 2024 by Brett, General Manager, Hotel Management
Your perfect score is such an honor and I'm glad you enjoyed our beach chairs! Knowing that you enjoyed your stay fills me with immense joy. We hope to see you again at Hotel Tybee. Until next time...safe travels.
by A verified traveler
Posted 23 Jun 2024
The maid service did not clean our room i had to call and complain for clean towels
Comment from Hotel Management
24 Jun 2024 by Brett, General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience you faced with our housekeeping service. This is certainly not the standard of service we strive to uphold at Hotel Tybee, and I deeply regret that we fell short during your stay. I understand how frustrating it must have been to have to call and request clean towels, and I assure you that this does not reflect our usual practices. Your feedback is invaluable, and I will be addressing this issue with our housekeeping team to ensure that it does not happen again in the future. I hope that, despite this setback, you were able to enjoy other aspects of your visit. Your comfort and satisfaction are our top priorities, and we are committed to making improvements based on your experience. Thank you once again for bringing this to my attention. I hope we have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Until next time...safe travels.
by A verified traveler
Posted 23 Jun 2024
I enjoyed the peaceful atmosphere
Comment from Hotel Management
24 Jun 2024 by Brett, General Manager, Hotel Management
Thank you from the bottom of my heart for your perfect rating! I'm so glad you enjoyed Tybee Island and had a peaceful vacation. We can't wait to have you back. Until next time...safe travels.
by A verified traveler
Posted 21 Jun 2024
Good place to stay! Will stay again.
Comment from Hotel Management
22 Jun 2024 by Brett, General Manager, Hotel Management
Thank you so much for your kind words and for taking the time to share your experience with us. I am delighted to hear that you found Hotel Tybee to be a good place to stay and that you plan to return. Your feedback means the world to us, and it’s wonderful to know that our efforts to create a welcoming and comfortable environment resonated with you. We are committed to providing each of our guests with an exceptional experience, and knowing that we succeeded during your stay is incredibly rewarding. Your positive comments inspire our team to continue delivering the best service possible. We look forward to welcoming you back to Hotel Tybee in the future. If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until next time...safe travels.
by A verified traveler
Posted 19 Jun 2024
I like Tybee Island Hotel because it's located close to shopping and restaurants. We walked to most of our venues. Check in was great. We were even given tokens for a free drink at the tiki bar for our anniversary. The ocean is still amazing with easy access.
What I didn't like: Housekeeping after day two didn't exist. We did call and request it, but no one ever cleaned the room after we left for the day to enjoy the beach. We decided to just request towels and clean ourselves. One day they brought up towels after we called and then a few hours later we returned from dinner to find a huge bag of towels/wash cloths hanging from our door. I guess that was our message to quit asking for service? The other negative was that the elevator was out of order for most of our stay on the fourth floor. They made the service elevator available, but the instruction to use it wasn't clear to a few elderly couples so we had to help them. There was a lack of signage on where to find the service elevators. We used the stairs most of the time, but some people cannot use the stairs for medical reasons and/or age.
We stayed at Hotel Tybee 10 years ago on our honeymoon, and it certainly has deteriorated in quality and service for the price we paid.
Comment from Hotel Management
22 Jun 2024 by Brett, General Manager, Hotel Management
Thank you so much for taking the time to share your feedback with us. I am thrilled to hear that you enjoyed our convenient location and the easy access to the beautiful ocean. It’s wonderful to know that our team was able to make your anniversary special with a complimentary drink at the tiki bar. However, I deeply regret to hear about the shortcomings you experienced during your stay, particularly with our housekeeping services and the elevator situation. I sincerely apologize for the inconvenience and frustration these issues caused. Your experience is not reflective of the standard we strive to maintain, and I assure you that we will address these concerns promptly. The situation with housekeeping is certainly not acceptable, and I will be reviewing our procedures to ensure this does not happen again. Additionally, I will make sure that we improve our communication and signage regarding the use of service elevators to better assist all our guests, especially those with mobility challenges. It’s disheartening to hear that your recent stay did not live up to the memories of your honeymoon visit. We value your feedback immensely as it helps us to improve and enhance the experience for all our guests. Thank you once again for your honest review. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve. Until next time...safe travels.
by A verified traveler
Posted 17 Jun 2024
It was a good place to stay. Very convenient to shopping, the Pier and eating places. The only inconvenience was with the cleaning of our room. We stayed there for 3 days and never had our room cleaned. We piled the trash in the corner. Everything else was great. Very nice and friendly staff.
Comment from Hotel Management
18 Jun 2024 by Brett, General Manager, Hotel Management
Thank you so much for taking the time to share your experience at Hotel Tybee. I'm delighted to hear that you found our location convenient and enjoyed the nearby shopping, pier, and dining options. It's wonderful to know that our staff made a positive impression with their friendliness and service. I sincerely apologize for the inconvenience you faced regarding the cleaning of your room. This is not the standard of service we strive to provide, and I regret that we fell short during your stay. Your feedback is invaluable, and I will ensure that our housekeeping team is made aware of this oversight to prevent such issues in the future. We truly appreciate your kind words despite this inconvenience and are grateful for your understanding. It was a pleasure having you with us, and we hope to welcome you back for an even better stay next time. Until next time...safe travels.
by A verified traveler from ATHENS
Posted 17 Jun 2024
Close to beach and Pier.
Comment from Hotel Management
18 Jun 2024 by Brett, General Manager, Hotel Management
Thank you so much for your kind review. I'm delighted to hear that you enjoyed your stay with us and appreciated our convenient location near the beach and the pier. We strive to provide our guests with a memorable and enjoyable experience, and your positive feedback means a lot to us. Your satisfaction is our top priority, and we are always looking for ways to improve. Until next time...safe travels.
