Ratings based on 405 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Literally the worst place I have ever stayed. Expedia needs to ban this place. No heat, exposed wiring, exposed plumbing, the door didn't close properly, the lamp was broken, missing light bulbs in bathroom, broken tv remote, burn holes in the sheets, the floors have never been washed, dead flies and bugs all over, old dirty towel hanging on the bathroom door, most of the furniture was broken (missing drawers, busted table legs, etc). Electrical burn marks on what appeared to be a bathroom fan (it didn't work anyway).
$130 for the night was straight up robbery.
Reported to the city, they shouldn't have a licence to operate.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Justyn,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear April,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Joseph,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
by A verified traveler from Cochrane
Posted 3 Oct 2024
Dirty sheets
Comment from Hotel Management
4 Oct 2024 by Hotel Manager , Hotel Management
Dear Cheryl,Thank you for your feedback regarding the cleanliness of your sheets. We take such concerns very seriously, as maintaining a high standard of cleanliness is a priority for us. Your input will be addressed with our housekeeping team to ensure improvements are made. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Oct 2024
I didn’t like anything about it at all
Comment from Hotel Management
3 Oct 2024 by Hotel Manager , Hotel Management
Dear John,Thank you for sharing your thoughts with us. We understand that your stay did not meet your expectations, and we value your feedback. Your insights will help us in our efforts to make improvements. We hope you’ll give us another opportunity in the future to offer you a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Sep 2024
The place was so dirty and unhygienic. There was bad smell in the room and in reception area.
No service phones.
Limited personal use supplies.
Dirty and worn out towels.
I do not recommend this place to anyone.
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear Ramanpreet,We sincerely apologize for the unsatisfactory experience you had during your stay. Cleanliness and hygiene are our top priorities, and it’s clear we fell short in these areas. We appreciate your feedback about the unpleasant odors and lack of supplies, as well as the condition of the towels. Please know that we take your comments seriously and will address these issues with our team immediately. We hope to improve in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
They tried to give us a filthy room at first. Disgusting, had to pay to upgrade to a better room. Still was disappointed in room. Would not recommend this place.
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Wendy,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
by A verified traveler from Windsor
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Hotel Manager, Hotel Management
Dear Paul,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 24 Sep 2024
I went to the property and they have issued with their room and all and I denied to take that. It was all dirty.
Comment from Hotel Management
25 Sep 2024 by Hotel Manager, Hotel Management
Dear Baljeet,We're truly sorry to hear about your disappointing experience. Cleanliness is a top priority for us, and it's concerning to learn that the room did not meet your expectations. We take this feedback seriously and will investigate the matter immediately to ensure it doesn’t happen again. We appreciate you bringing this to our attention and regret any inconvenience caused during your visit. Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
Last minute stay, grateful for the room, great amenities, bar fridge & microwave in room. Quality is average to poor, room is well used, visible surface clean but dust bunnies under the bed, towel fell on the bathroom floor and it was visibly dirty. 30$/hour for late check out, we left on time but reception came by to ask if we could leave earlier- I should have asked for a 30$/hour refund to leave early! Overall- happy for a place since all was sold out.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Christina,Thank you for your feedback! We’re glad we could accommodate your last-minute stay and that you appreciated the amenities like the fridge and microwave. However, we apologize for the cleanliness issues you encountered, including dust under the bed and the dirty towel. Your comments about the late check-out policy are also noted, and we appreciate your understanding. We strive to improve and provide a better experience for our guests in the future.Sincerely, Hotel Manager
