Ratings based on 216 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Brigitte, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Theo,We are thrilled to hear you had an excellent stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another memorable experience.
by A verified traveler
Posted 4 Nov 2024
The room was very clean and well appointed. My only complaint was the salad I got at the Bistro. It was meh
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Kristina,Thank you for highlighting the cleanliness and amenities of your room. Your feedback regarding the salad at our Bistro is duly noted as we strive to enhance our dining experience for all guests in the future.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Ashlyn, We regret to hear that your experience did not meet expectations. We encourage you to contact us directly to address any concerns you may have. We value your feedback and hope for the opportunity to better serve you in the future.
by A verified traveler
Posted 3 Nov 2024
We will definitely be back!
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Jennifer,We are pleased to hear that you had an enjoyable stay and look forward to welcoming you back in the future. Thank you for sharing your positive feedback with us.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Missy, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to reach out to us directly so we can address any concerns you may have. We value your feedback and hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 17 Sep 2024
I was amazed by how nice and helpful the staff was. It's pretty rare these days that hotel staff are anything but surly but everyone I encountered was so pleasant and helpful.
Comment from Hotel Management
19 Sep 2024 by Manager, Hotel Management
Hello Terry,We are delighted to hear that you found our staff nice and helpful during your stay. Providing exceptional service is a top priority for us, and we are thrilled that you had a positive experience with our team. Your kind words will be shared with our staff to inspire and motivate them further.
by A verified traveler
Posted 16 Sep 2024
A little loud because of the highway and train tracks but that's not their fault. Walking distance to Scotts Addition and Science Museum area. Clean, modern.
Comment from Hotel Management
19 Sep 2024 by Manager, Hotel Management
Hello Chris,We appreciate your feedback and are glad you found the hotel's cleanliness and modern amenities to your liking. Our convenient location near Scotts Addition and the Science Museum offers easy access to local attractions. We apologize for any noise disturbances, as external factors can occasionally impact guests' experiences.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Manager, Hotel Management
Hello Charles, We appreciate you choosing to stay with us. We hope you had an overall pleasant experience and that you left feeling satisfied. Our team is always here to assist for any concerns.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Manager, Hotel Management
Hello keith,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon.
