Ratings based on 10 Verified Reviews

4.3 out of 5
100% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 18 Feb 2024 on Hotels
Clean rooms, very comfortable. Excellent customer service. Is a very nice place for couples
4 out of 5
by A verified traveler

Posted 5 Oct 2023
The Hotel is beautiful, clean, and the best is the all people working there, I went to celebrate my mother’s birthday, she’s in wheelchair and she was available to go in the boat, because they helped.. Erika from the restaurant and Elmer from de special diner make inolvidable our stay. The masajes are very knowledgeable about Terapy Massaje, don’t miss that. And all Recepcion workers are very good trying to solve the problems and make you stay enjoyable. Five stars for them 3 starts for the manager or owner the hotel, because with the stay will de included an hour of sauna and paddle, like another hotel’s around the world offers, just we can use the pool , gym and the room for games while the offer different packages for a full day to enjoy a hotel they include different activities. In that case I will recommend take the full day package and enjoy the wonderful attendance of the workers and more activities for less price.
Comment from Hotel Management
2 Dec 2023 by Bella Terra Hoteles, Hotel Management
EstimadaGracias por compartir tus comentarios fue un gusto recibirte en nuestro BELLA TERRA HOTELES, nos complace que hayas tenido una excelente estadía y que nuestras instalaciones y servicios hayan cumplido con sus expectativas.El equipo está muy feliz por la confianza y el reconocimiento a nuestros servicios. #experienciabellaterraEsperamos tenerla nuevamente con nosotros.Saludos cordiales,Equipo Comercial#experienciabellaterra
4 out of 5
by A verified traveler

Posted 22 Aug 2023 on Orbitz
The property is good everything was good with the exception of two things. Two things that I did not like it at this property was the breakfast and the payment method for the restaurant. The breakfast was very poor, only few things to choose and not too many options. The administration supposed to train their restaurant employees, that not all the guests at the hotel are Peruvians. The waitress keep asking me for my DNI (Peruvian identification card) in order to make the bill for the food, it was annoying.
Comment from Hotel Management
28 Aug 2023 by Dear Edgar, Hotel Management
Dear EdgarThank you for sharing your comments regarding your recent visit to our BELLA TERRA HOTELS, allow me to apologize for this bad experience, this is not the kind of service that BELLA TERRA is known for, rest assured that we will be sharing and reinforcing our processes and services with our Commercial and Restaurant Team.If we have the opportunity to have a new visit, do not hesitate to contact us, it will be a pleasure to assist you so that you can take a renewed impression of the BELLA TERRA HOTELES experience.Kind regards,Commercial team#experiencebellaterra
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Apr 2020 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Mar 2020
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Feb 2020 on Hotels
4 out of 5
by A verified traveler from Lima, Peru

Posted 8 Jan 2020
El lugar es muy bonito, así como las instalaciones. Lo único que faltaría sería poner Hubs (repetidores) para que el WiFi llegue a las habitaciones más lejanas (vista al jardín)
5 out of 5
by A verified traveler

Posted 26 Jul 2019
Excelente!!!! Un lugar espectacular y en una posición privilegiada. Gran experiencia!!!!
5 out of 5
by A verified traveler

Muy bueno

Posted 25 Jul 2019 on Hotels
Excelente lugar, cómodo y buenas instalaciones. Recomendable.
5 out of 5
by A verified traveler

Posted 17 May 2018 on Hotels
Lugar precioso, ideal para descansar y relax total las instalaciones son de primera calidad, las habitaciones súper cómodas, el trato del personal muy cordial, lo disfrutamos muchísimo. Es un Resort que te ofrece todo para que tu estadía sea perfecta y su ubicación en la laguna azul es inmejorable,
Comment from Hotel Management
19 May 2018 by Dalia Cruz - Ejecutiva de Reservas, Hotel Management
Estimada Silvia : Gracias por acompañarnos en su reciente visita, estamos muy felices de saber que disfruto la experiencia Bella Terra Laguna Azul “ un sueño de lujo en el corazón de la selva “. Esperamos pronto tenerla nuevamente con nosotros Saludos Cordiales. Dalia Cruz- Ejecutiva de Reservas HOTEL 4* BELLA TERRA LAGUNA AZUL RESORT & SPA