Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Upon check in, the staff was very rude and unprofessional. I did not feel welcomed, when I got to my room it was outdated, worn down and there was a musty smell in the room. The sink and bathroom had molding all around and I complained but I was told there was no other option. The sink started to leak the next morning and the ac had a noise coming out of it, making
it hard to sleep. Breakfast was cold, waffles were hard and the coffee was bitter. I would not recommend staying here even if it was less than $100/night.
Comment from Hotel Management
25 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding your recent stay at JC Kevin Sathorn Bangkok Hotel. We deeply regret that your experience did not meet the high standards we strive to maintain, and we sincerely apologize for the various inconveniences you encountered during your visit.We are extremely concerned to hear about the unprofessional service you received upon check-in. Please know that this is not reflective of the level of hospitality we aim to provide. We will certainly address this matter with our team to ensure that every guest is welcomed with the courtesy and respect they deserve.We also apologize for the condition of your room and the issues you experienced with the sink, air conditioning, and musty smell. Your comments about the cleanliness and maintenance of the room are troubling, and we will immediately investigate these matters to ensure our rooms meet the highest standards of comfort and quality.Furthermore, we are sorry to hear that you were dissatisfied with the breakfast experience. We take pride in offering a delicious and fresh breakfast, and we will review the situation with our kitchen team to ensure that these issues are rectified.We truly appreciate your feedback, as it allows us to identify areas for improvement. We hope that you will reconsider staying with us in the future, as we would love the opportunity to provide you with a more positive and enjoyable experience.Warm regards,
by A verified traveler
Posted 23 Nov 2024
We enjoyed our staff. Our room had a leak ac unite and fire alarm went off in the med of th night.
Comment from Hotel Management
25 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the overall service from our staff. However, we deeply regret the issues you encountered with the air conditioning unit and the fire alarm during your stay. Please accept our sincere apologies for the inconvenience these disturbances caused, particularly the disruption in the middle of the night.Rest assured, we take your comments seriously and will be investigating the air conditioning leak and the fire alarm situation to ensure that such incidents do not occur in the future. Our goal is to provide a comfortable and peaceful stay for all our guests, and we regret that we fell short in this instance.We truly value your feedback and hope to welcome you back in the future, where we can ensure a flawless experience.Warm regards,
by A verified traveler
Posted 19 Nov 2024
You can't call yourself a 5 star just because your lobby is very nice and prices are high. Maybe others had different rooms but ours was a 2 star at best. Very dated and dirty... wallpaper and paint peeling, gaps in between walls and molding. Shower soaked the ceiling to the point it wasn't usable. No option to attach photos in this review as i have them.
I will say, staff was 5 star... friendly, kind and generally nice.
by A verified traveler
Posted 15 Nov 2024
Comfy beds!
Comment from Hotel Management
18 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for sharing your feedback! We’re so happy to hear that you found the beds comfortable during your stay at JC Kevin Sathorn Bangkok Hotel. A good night’s sleep is essential, and we're glad we were able to provide that for you.We hope to welcome you back soon for another relaxing stay!Warm regards,
by A verified traveler
Posted 9 Nov 2024
Really enjoyed my time there and the staff were friendly.
Comment from Hotel Management
11 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for your kind review! We’re so glad to hear that you really enjoyed your time with us and that our staff made a positive impact on your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience!Warm regards,
by A verified traveler
Posted 6 Nov 2024
Very good0
Comment from Hotel Management
7 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you so much for your perfect 5-star rating! We are absolutely delighted to hear that you had such a wonderful stay at JC Kevin Sathorn Bangkok Hotel. Your satisfaction is our top priority, and we’re thrilled that we were able to meet your expectations.We truly appreciate your kind words about our spacious rooms, friendly staff, and the convenience of our location. It’s feedback like yours that motivates us to continue providing exceptional service and memorable experiences.We would be honored to welcome you back anytime, and we look forward to making your next stay even more enjoyable.Warm regards,
by A verified traveler
Posted 4 Nov 2024
Very comfortable bed, good variety of foods at breakfast, very helpful and friendly staff, clean and relaxing pool, spacious gym with a variety of equipment. Great location with close proximity to the BTS train.
Comment from Hotel Management
5 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you so much for your wonderful feedback. We are delighted to hear that you had a comfortable and enjoyable stay with us. It's fantastic to know that you appreciated our comfortable beds, the variety of options at breakfast, and the quality of our amenities, including the pool, gym, and staff service. We are also pleased to hear that our location, with easy access to the BTS train, contributed to the convenience of your stay.Your kind words truly mean a lot to us, and we will be sure to share your comments with our team. It’s always our goal to provide a memorable and relaxing experience for our guests, and we are thrilled that we succeeded in doing so during your visit.We look forward to welcoming you back soon for another great stay.Warm regards,
by A verified traveler
Posted 3 Nov 2024
Great area and excellent customer service.
Comment from Hotel Management
4 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for your kind feedback! We are delighted to hear that you enjoyed our great location and received excellent customer service during your stay.We take pride in providing a welcoming atmosphere for our guests, and your comments reaffirm our efforts. We look forward to welcoming you back soon for another outstanding experience!Warm regards,
by A verified traveler
Posted 3 Nov 2024
Very nice hotel in Bangkok. About 45 mns from the Airport. Rooms were clean, comfortable beds and pillows. Beautiful roof top. Very good complimentary breakfast. Tour desk. Nice area. Spacious room. Their TV was a little complicated to use. I stayed in a king/ premium room.
Comment from Hotel Management
4 Nov 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for your delightful feedback regarding your recent stay in Bangkok! We’re thrilled to hear that you enjoyed our clean and spacious rooms, comfortable beds, and the stunning views from our rooftop. It sounds like you experienced a little slice of our urban paradise.We’re particularly pleased that you found our complimentary breakfast to be very good—fuel for the day ahead! And while we strive to provide a seamless experience, we do apologize for any confusion with the TV. Sometimes, it seems even our technology prefers to play hard to get! We promise to look into making it a little more user-friendly, or at the very least, consider adding a complimentary tutorial on “TV for Dummies” to our guest services.Thank you for highlighting the convenience of our tour desk and the lovely area in which we are located. We hope to welcome you back for another stay, where we promise to keep the comfort high and the TV remote just a little less mysterious!Warm regards,
by A verified traveler
Posted 27 Oct 2024
Such a nice hotel to stay in, very clean and accommodating to all need, will be back
Comment from Hotel Management
28 Oct 2024 by JC Kevin Sathorn Bangkok Hotel, Hotel Management
Dear Guest,Thank you for your kind review. We are pleased to learn that you found our hotel to be very clean and accommodating to your needs. Your satisfaction is of utmost importance to us, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future. Safe travels until then.
