Ratings based on 983 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Great experience
Comment from Hotel Management
15 Jan 2025 by Front Desk Manager, Hotel Management
Hi Linda - Thank you for your feedback! See you again soon!
by A verified traveler
Posted 11 Jan 2025
We only stayed one night but we were comfortable and we enjoyed the warm breakfast served
Comment from Hotel Management
11 Jan 2025 by Front Desk Manager, Hotel Management
Thank you for sharing your experience! We're so glad to hear that you had a comfortable stay and enjoyed the warm breakfast. We hope to welcome you back for a longer visit in the future!
by A verified traveler
Posted 9 Jan 2025
The bedside wall lights had been removed and hadn’t been replaced with anything else, consequently there were no reading lights.
Comment from Hotel Management
9 Jan 2025 by Front Desk Manager, Hotel Management
Thank you for sharing your feedback with us. We truly appreciate your input and will carefully consider your comments as we continue to improve our services.
by A verified traveler from Surrey
Posted 6 Jan 2025
Management was horrible. Also, the reception never opened the door you always had to use your card even if they were standing there. They still didn't help. It was my son's birthday. He's autistic. I asked to put a plastic table cloth on the table for breakfast and they refused it. Which wouldn't hurt anybody, and I was willing to do that myself. Just to make his day special, we'll never say a best western again
Comment from Hotel Management
6 Jan 2025 by Front Desk Manager, Hotel Management
Thank you for your feedback. We sincerely apologize that we were unable to accommodate your request. While we understand your desire to set up for the occasion, we have a policy in place that prevents any party setups in our public areas. Our breakfast area is a shared space for all guests, and we strive to maintain fairness by ensuring that no special accommodations are made that could create the impression of preferential treatment. We appreciate your understanding.
by A verified traveler
Posted 1 Jan 2025
Don’t have any
Comment from Hotel Management
2 Jan 2025 by Front Desk Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Front Desk Manger, Hotel Management
Thank you for 5/5 review!
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
16 Jan 2025 by Front Desk Manager, Hotel Management
Hi Kassidy, Thank you for 5/5 review!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Front Desk Manager, Hotel Management
Thank you for your feedback Angela!
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
14 Jan 2025 by Front Desk Manager, Hotel Management
Hi Scott,Thank you for your feedback!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Front Desk Manager, Hotel Management
Hi Cory, Thank you for your 5/5 review!
