Ratings based on 999 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This property was a lot different than advertised. This location felt more like a nursing residence rather than a resort. There were only older residents staying at the location with no energy. There was no entertainment or activities. The food was horrible, it lacked taste. The “snack bar” had ants over the bread at all times. It seems like they served left overs from the inside buffet. We had to leave the resort to find great food. My wife and I watched the bartender add water to the alcohol bottles. Then served us shots from the same bottles moments later. The drinks were all watered down even the orange and pineapple juice! The resort has great views and maintained well on the outside. This property is very close to the airport! I would recommend redesigning the tile floors outside to take into account when it rains, it causes safety issues with slipping all around. Every staff member did not seem to like their job. The only engaged employee was the driver of the shuttle. Overall, I would not recommend this resort.
by A verified traveler from ROSCOE
Posted 22 Nov 2024
Even if you choose to use the safe Make sure you do not being any valuables like jewelry and keep cash on youvat all times. We had 2 friends that had items stolen cash and jewelry. The food choices are very limited and breakfast is the exact same
choices daily. There are long gaps of time where no food is offered. Nice location but very hilly but transportation is offered. There are lots of excursions to choose from.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Jeffrey AllenThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.We sincerely lament your friends exceptional experience when staying among us and would like to take the opportunity to clarify that in the event of having a guest reporting a theft in the room, our staff is fully aware of the procedures to undertake, being first to verify the cards used to enter the room and offer the option to contact the official authorities for you to fill an official complaint, unfortunately as clearly reported on the hotel's litterature, the hotel cannot be taken responsible for valuables and peronsal belongings not secured in our in-room safes. We strive to offer a broad selection of dishes in all the meals time in our restaurants to suit all tastes . Our Food and Beverage Manager and Executive Chef are always available to cater to our guests needs and we welcome feedback and suggestions from our guests so that we may continue to provide our guests with an enjoyable dining experience.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 17 Nov 2024
The main areas of the resort are nice. Needs some upkeep but has nice grounds. The basic room, at least ours, wasnt good. Room 210. Had mold and smelled terrible. We were finally ugraded on night 4. We had early check in after 930 but didnt get our room until 4pm and it wasnt stocked. The food was the same every day for the most part. The a la cart grill was really good, the oriental not so much. Lots of iguanas and geckos! Howler monkeys as well! It was definitely peaceful as we went in off season.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear KimberlyThank you very much for the time you spent to share your personal impressions of your stay at Occidental Papagayo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we look forward to serving you again in the near future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Everyone was so friendly and had no issues at all. Unfortunately we had a lot of rain, but still enjoyed all of the wonderful people we met! Check in was very smooth and no issues with our room! Building #2. Went to coco beach to do some shopping and used uber. Was worth the trip. Food was okay, if you are not a picky eater. I do not eat meat, so it was a bit of an issue there. Otherwise no complaints!
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear LaurenThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We look forward to the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 11 Nov 2024
The resort is beautiful, but the food was not that great. Coffee was good. I would go back again.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear SaraThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 10 Nov 2024
The perception desk where very good people the dining staff was great except the ones in oriental dinner place there. The drivers were e collet the place is very nice on a he outside. Inside the rooms kinda old and bed not comfortable the maid service was not good. Did not like having to use bath towels over and over
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear KellyThank you very much for the time you spent to share your personal impressions of your stay at Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are sincerly sorry to read your dissatisfaction with your room and towels service, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotel’s main strength.Once again, we thank you for choosing our hotel for your holiday and we look forward to the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Like the property but need to do renovation for rooms and washroom both. Very beautiful location but can't see the view from balcony as too many high trees. Food options are limited for vegetarian.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear BijalWe greatly appreciate the time you spent to review your recent experience in our hotel Occidental Papagayo, we always strive to exceed guest's expectations and your comments will help our teams reaching that goal. Right now, taking advantage of the season, we are working on general maintenance to all the rooms and correcting the points you mention in your opinion. We wish you had given us the opportunity to assist you here in resort with meals, and would have given extra special attention to your needs while you here to improve your experience.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear JalpaWe are deeply sorry that you did not enjoy your experience at *hotel* to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.It is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 7 Nov 2024
This is our second time at this hotel and we love it here. While the view from our room was spectacular, we did have a broken fridge that didn’t ever get fixed and some water leaking from the A/C vent on the first night. Other than that — we would come back again, for sure.
The food is always varied and excellent; the staff are friendly and helpful; and the property is quiet and enjoyable.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Daniawe would like to thank you for choosing Occidental Papagayo hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes every visit.We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours and also, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all.We are very sorry to read the disturbances caused by the air conditionning unit in your room, we are carrying out preventive maintenance in all rooms, taking advantage of the low season.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 5 Nov 2024
I don't know if I just drew the short straw, or everyone was dealing with the same issues, but I couldn't in good conscious recommend this hotel. The food is limited and rooms are outdated but the biggest issue I had was the electric in my room. The air conditioner would periodically just stop working and to get it working again we would have to call reception to have them send a maintenance worker to reset it. That would often take an hour or two to show up. Fine if it's in the day light hours but when it went off at 1am, you couldn't fall asleep. It was super irritating because the room temperature just got so hot and no employee on the property seemed to care. The property would loose power occasionally but that never lasted that long but you'd loose Internet and the AC would cut out. I think Costa Rica is a wonderful country and I would return but I would never come back to this resort.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear ChristopherWe sincerely appreciate the time you spent to share your comments following your visit to our Barceló XXX hotel, our guest's feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Unfortunately the hotel was victim to a power outage that was due to an external breakdown in the local area. After contacting the electricity company we were not informed and we were relying on backup generators. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Papagayo will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Kind regards,Raúl ArranzGeneral Manager
