Ratings based on 11 Verified Reviews
2.4 Room cleanliness
2.1 Service & staff
1.8 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
Very good accommodation for me. no fancy but the neccessary things.
by A verified traveler
Posted 3 Apr 2024 on Orbitz
Ad on Orbitz website, they say ALL INCLUSIVE,BREAKFAST INCLUDED. THIS IS NOT TRUE,THEY EVEN WALK AROUND WITH HOTEL SHIRT THAT SAYS ALL INCLUSIVE
by A verified traveler
Posted 19 Feb 2024
by A verified traveler
Posted 22 Jan 2024
They couldn't find our reservation at first. Check in was hard. The receptionist is such an arrogant person. The pool was clean but it had way too much bleach. I wouldn't visit again.
by A verified traveler
Posted 17 Mar 2023
Check in was a joke. Very frustrating I was charged extra $120 usd for ac
No towels.
No privacy
I checked out12 early even though prepaid with no refund
Comment from Hotel Management
4 May 2023 by lucinda, Hotel Management
Buenos días, quería, podrías indicarme tu molestia ? para verificar en el sistema
by A verified traveler
Posted 22 Jan 2023
The staff couldn't find my reservation, charged me for the stay again. Less than welcoming.
by A verified traveler
Posted 4 Sep 2022 on Hotels
The hotel never received the payment so I had to pay separately and hotels.com wouldn’t reimburse me
Stop using hotels.com they have zero customer service
by A verified traveler
pesimo
Posted 9 Apr 2024 on Hotelsno me recibieron en el hotel porque no estabamos dentro de su lista de reservas, y tampoco nos hicieron la devolucion del dinero que se habia cobrado previamente
by A verified traveler
Posted 20 Jan 2024
No habia espacio me cancelaron la reservacion.
Necesito que me reitegren el di ero que me cobraron por la reservacion.
La gente del hotel dice que no es problema de ellos que la aplicación de Expidi me tiene que reenbolsar el dinero .
Necesitouna solucion pronta.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Cuando llegué no reservación que ya estaba paga no existía, nadie sabía nada, ni siquiera sabían lo que era la página de hoteles.com. En lugar de dos cuartos me terminaron dando un solo cuarto para 7 personas. Pero
Ni en hotel ni en esta página me dieron razón de por qué mi reservación que estaba paga no aparecía. Además el cuarto, limpieza y camas eran terribles.
Agradecería saber cómo puedo recuperar el dinero de por lo menos el segundo cuarto que pagué y nunca me dieron
