Ratings based on 975 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Colorado Springs
Posted 31 Dec 2024
Appears new, very clean and close to many stores and restaurants
Comment from Hotel Management
1 Jan 2025 by Selena the Hospitable , Hotel Management
Thank you for your kind review! We’re so glad to hear that you appreciated the cleanliness of our hotel and its convenient location near stores and restaurants. It’s wonderful to know that our efforts to maintain a welcoming and well-kept environment made a positive impression.
by A verified traveler
Posted 28 Dec 2024
Easy access off highway, restaurants close by
Full hot breakfast
Comment from Hotel Management
28 Dec 2024 by Lynn, Hotel Management
Cynthia,We are thrilled that we exceeded your expectations. Thank you!
by A verified traveler
Posted 27 Dec 2024
C
Comment from Hotel Management
28 Dec 2024 by Lynn, Hotel Management
Thank you for returning your survey with a 5/5! We are thrilled that we were able to exceed your expectations. Please visit us again during your next stay in Sarasota.
by A verified traveler
Posted 25 Dec 2024
Every employee we encountered during our stay was so pleasant. The front desk was so welcoming and kind. The employee working the free breakfast in the morning was so helpful and nice. She constantly refilled in the little time we were there and always smiled at us when we made eye contact. I wish every hotel we visited had such a friendly atmosphere!
Comment from Hotel Management
26 Dec 2024 by Hotel Management , Hotel Management
Thank you so much for your kind words! We're thrilled to hear that our team made such a positive impression during your stay. We’ll be sure to pass along your compliments to the front desk and breakfast staff—they'll be so happy to hear it. We truly appreciate your feedback and hope to provide that same friendly atmosphere during your next visit!
by A verified traveler
Posted 21 Dec 2024
Front desk person was not very friendly.
Comment from Hotel Management
21 Dec 2024 by Selena the Hospitable , Hotel Management
Thank you for sharing your feedback. We’re sorry to hear that your experience at our front desk did not meet your expectations. Providing friendly and welcoming service is a priority for us, and it’s disappointing to learn we fell short in this instance.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Selena the Hospitable, Hotel Management
We hope to welcome you back to Magnolia Pointe Hotel soon for an even better experience!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Lynn, Hotel Management
John,Thank you for responding to our survey. We appreciate your loyalty to Best Western and hope to welcome you back soon.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Thank you for your review! We’re glad to hear that you enjoyed your stay. Your feedback helps us to continuously improve, and we look forward to having you with us again soon.
by A verified traveler
Posted 9 Dec 2024
Very disappointed with the price we paid for three night stay. Front desk not very friendly. Shower very small, whoever designed the shower did a horrible job. You couldn't even turn around in the shower, very tight space. Felt like this hotel was designed for construction workers. Carpet dirty, mattress not comfortable. We will never stay at this hotel again. Every morning at 4 AM we got awaken by laundry machines and water running through pipes. Very bad smell on the second floor, smelled onions, not sure where was coming from.
Comment from Hotel Management
9 Dec 2024 by Lynn, Hotel Management
Mr. Hoxha,We appreciate your review. We are concerned about your complaints and take them very seriously. You had our largest room which is a King Suite with a Jacuzzi. I apologize if you found the shower stall too small. I know that we disappointed you, but in the future, where ever you decide to stay, if you are unhappy, please alert the hotel immediately. In many cases, the hotel can act quickly to rectify the problem.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Lynn, Hotel Management
Thank you for your perfect score! We're delighted to know you had such a positive experience. Your feedback means the world to us, and we look forward to welcoming you back for another great stay in the future!
