Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The staff was excellent and extremely accommodating. The only bad experience was being on the phone for over 3 hours correcting their meds up!
Comment from Hotel Management
16 Nov 2024 by Morgan, Hotel Management
Thank you for sharing your feedback about your recent stay! We’re pleased to hear that our staff provided excellent service. Regarding your concern, your reservation was booked through Expedia, which handles the booking process independently. Since payments for these reservations are made directly to Expedia, any changes or modifications must be addressed through them.
by A verified traveler
Posted 11 Nov 2024
Nothing truly unique, just nice central location for downtown, UTC and other areas.
Comment from Hotel Management
11 Nov 2024 by Morgan, Hotel Management
Thank you for sharing your thoughts! We’re glad our central location made it easy to explore downtown, UTC, and the surrounding areas. We hope to have the chance to welcome you back and make your next stay even more memorable.
by A verified traveler
Posted 11 Nov 2024
Good location
Comment from Hotel Management
11 Nov 2024 by Morgan, Hotel Management
Thank you for your review! We're glad you enjoyed our convenient location, and we hope it made your stay more enjoyable. We look forward to welcoming you back soon for another great experience!
by A verified traveler from WEST PALM BEACH
Posted 11 Nov 2024
Great time Great customer service and beautiful property.
Comment from Hotel Management
11 Nov 2024 by Morgan, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our property and that our team provided great customer service to make your stay memorable. We hope to welcome you back soon for another fantastic experience!
by A verified traveler
Posted 27 Oct 2024
Loved the in room tub
Comment from Hotel Management
30 Oct 2024 by Morgan, Hotel Management
Thank you for your feedback! We're thrilled to hear you enjoyed the in-room tub – it's always a guest favorite for a relaxing stay. If there's anything else we can do to make your experience even better next time, please let us know. We look forward to welcoming you back!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Morgan, Hotel Management
We’re grateful for your review and glad to know you enjoyed your time with us! We look forward to making your next visit just as wonderful.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Morgan, Hotel Management
Thank you so much for your feedback! We’re thrilled to hear about your experience and look forward to welcoming you back soon for another stay.
by A verified traveler from freeport
Posted 15 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Morgan, Hotel Management
Thank you for taking the time to share your thoughts about your recent visit. We’re pleased to know that you had a wonderful experience with us! If there’s anything more we could have done to enhance your stay, we’d love to hear your suggestions!
by A verified traveler from Palm Harbor
Posted 14 Oct 2024
We reserved a room for one night to stay close by a friend's 60th birthday party, with every intention of attending. We ended up being affected by hurricane Helene, a natural disaster, completely out of our control. We called Expedia and the hotel directly, but were denied cancelation with a refund. They offered us to reschedule for another day but required us to choose a date immediately or forfeit, in our post hurricane mindset we were unable to make that hasty decision, that was something they could have also been flexible with and allowed us time to decide and to get back to them about. The 60th party was the only reason to stay in a room off the interstate anyway. They kept our money, just despicable.
Comment from Hotel Management
22 Oct 2024 by Morgan, Hotel Management
Thank you for sharing your feedback. I understand how stressful the situation with the hurricane must have been, and I’m truly sorry for the inconvenience it caused. To clarify, you had booked a non-cancellable, non-refundable rate, but given the circumstances, we extended a credit that’s valid through the end of 2025, without requiring an immediate decision on a new date. I’m sorry this wasn’t the solution you were looking for. Unfortunately, during our call, you became quite upset and raised your voice, which made it difficult for us to address your concerns calmly. We always strive to treat our guests with respect and appreciate the same in return.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Morgan, Hotel Management
Thank you for sharing your feedback about your recent stay. We’re delighted to hear that you enjoyed your time with us! If there was anything else we could have done to improve your experience, please let us know. We hope to welcome you back soon!
