Ratings based on 476 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 1 Dec 2024
I enjoyed sitting out on the gazebo outside. The room had everything I needed, including a refrigerator and coffee pot. The staff was responsive via messaging. I did not meet them in person. They had a self check-in option.
Comment from Hotel Management
4 Dec 2024 by Shannon and The Sara-Placid Family, Hotel Management
Thank you Olivia! While the staff are always present we are also like ninjas! We truly never know where we are going to be at any given moment as we be bop between three properties but we are very happy you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Shannon and The Sara-Placid Family, Hotel Management
Thank you Dominick! We look forward to your next stay!
by A verified traveler
Posted 25 Oct 2024
Pretty pond and gazebo, lake right across the street. Comfy bed. Staff went the extra mile when we accidentally left a dvd remote behind in our room.
Comment from Hotel Management
28 Oct 2024 by Shannon and The Sara-Placid Family, Hotel Management
Thank you so much Beth for your great review! We do strive to give great, clean, affordable accommodations with great service while we revitalize this little roadside gem. We do hope you will visit us again soon!
by A verified traveler
Posted 22 Oct 2024
Comfortable beds, excellent water pressure and water temperature. Difficult to find something on the television to watch - all sorts of configurations to address. It worked the first night, but not the second.
Comment from Hotel Management
22 Oct 2024 by Shannon and The Sara-Placid Family, Hotel Management
Hi Lauren, thank you for your feedback. I am dismayed to see that you had issues with the tv. I would have been happy to assist if I had been made aware. Our tv's are smart tv's and we provide Hulu premium for live tv streaming. Some people do log us out of it to user their own account but if that ever happens it is very simple to get you logged back into ours. We have downloaded all sorts of other streaming services for people to enjoy their accounts while at our property. I do wish I had been alerted as I would have been happy to assist you during your stay. I am happy to see everything else was to your liking and we do hope you will visit us again.
by A verified traveler
Posted 13 Oct 2024
Clean and quiet, but bare bones. Renovated strip motel with minimal aesthetic appeal and amenities. Too expensive for what you get.
Comment from Hotel Management
14 Oct 2024 by Shannon and The Sara-Placid Family, Hotel Management
Hi John, Thank you for your review. I did reach out to you personally regarding your review but wish to address it here as well. We are in the process of renovation but in the meantime our goal is to provide clean and comfortable accommodations, Our in room amenities include high end bath products, a wide selection of coffee and tea kcups, as well as the hulu premium package for guests to enjoy. The property itself has bbq grills, 2 fire pits, kayaks and electric bikes for guests usage as well as a guest lounge for those who wish to chill in front of a fireplace. As for pricing, as I stated in my message we have no control over what online sites charge for us, that is something you need to address with them.
by A verified traveler
Posted 13 Oct 2024
The property was very close to downtown Saranac Lake and the ADK Rail Trail. Plus right across the street from Lake Flower and only abotut 8miles to Lake Placid. It wasn't fancy, but was clean, comfortable, one floor and served our purpose perfectly! Check in was a breeze. We will be definitely be back to stay and bike the Rail Trail again.
Comment from Hotel Management
14 Oct 2024 by Shannon and The Sara-Placid Family, Hotel Management
Hi Karin! Thank you so much for the review! I am so happy you enjoyed your stay and hope we will see you again, maybe when the snow flies heavy and the rail trail turns to a cross country ski trail?
by A verified traveler from las vegas
Posted 4 Oct 2024
everything was good. Only suggestion flooring in room.thanks
Comment from Hotel Management
12 Oct 2024 by Shannon and The Sara-Placid Family, Hotel Management
Thank you so much. Yes, we have started making plans for remodeling and that room is most definitely getting new flooring. WE hope to see you again soon.
by A verified traveler
Posted 3 Oct 2024
Nice setting. Close to town
Comment from Hotel Management
3 Oct 2024 by The Sara-Placid Family, Hotel Management
Thank you so much Judy, Please visit us again.
by A verified traveler
Posted 27 Sep 2024
Nice to stay, close to everything. Slightly busy road.
Comment from Hotel Management
1 Oct 2024 by Shannon and The Sara-Placid Family, Hotel Management
Thank you so much. I wish I could do something about the road, but I am glad you enjoyed your stay none the less. Please visit us again.
