Ratings based on 272 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Swissotel team, Hotel Management
Dear Kevin Than you very much for your feedback and for your review.Looking forward to welcoming you back.Best regards,
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Swissotel team, Hotel Management
Dear Julio Thank you for your trust and for staying with us.Looking forward to welcoming you back.Best regards,
by A verified traveler
Posted 11 Oct 2024
Good quality room wi to an amazing view.
Incredible breakfast spread.
Comment from Hotel Management
22 Oct 2024 by Swissotel team, Hotel Management
Dear Kenneth Thank you very much for your kind words and review. It is amazing to hear that we have meet your expectations.We will be happy to host you again in the near future.Best regards,
by A verified traveler from Baltimore
Posted 30 Sep 2024
Excellent stay
Comment from Hotel Management
22 Oct 2024 by Swissotel team, Hotel Management
Dear FarisThank you very much for your review and support.Looking forward to welcoming you back.Best regards,
by A verified traveler
Posted 9 Sep 2024
Excellent complementary upgrade
Comment from Hotel Management
22 Oct 2024 by Swissotel team, Hotel Management
Dear AhmedThank you very much for your support.We are more than happy to hear that we met your expectations and that you enjoyed your stay with us.Looking forward to your next visit.Best regards,
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
22 Oct 2024 by Swissotel team, Hotel Management
Dear JenniferThank you very much for your support.Looking forward to your next visit.Best regards,
by A verified traveler
Posted 5 Sep 2024
The hotel has a central location close to everything! The room views are amazing and the entire staff more than amazing! An excellent stay!
Comment from Hotel Management
22 Oct 2024 by Swissotel team, Hotel Management
Dear Sanja Thank you very much for your support and kind words for our staff. We are very happy to hear that you enjoyed your stay with us.Looking forward to your next visit.Best regards,
by A verified traveler from Jersey City
Posted 22 Aug 2024
Professional and friendly staff, the hotel is new, the rooms are very clean, great coffee and sweets at the lobby caffe, shopping and city center close. This hotel doesn’t serve any alcohol or dining options within premises. There are good restaurants around, walking distance.
Comment from Hotel Management
11 Sep 2024 by Swissotel team , Hotel Management
Dear Emsa Thank you for your feedback! We're pleased you had a great stay and enjoyed the local dining options. We look forward to welcoming you back!
by A verified traveler
Posted 22 Aug 2024
I booked this hotel thinking it would be quiet at night. Unfortunately, despite my room being located on the 14th floor, the thumping music outside which started around 9 pm and lasted until 3 am. We requested a room change but we were informed the hotel was fully booked by the manager, yet there was online availability. Even our cancellation request was denied. In this regard the manager was not helpful at all. Definitely, we would not use this hotel again.
Comment from Hotel Management
11 Sep 2024 by Swissotel team , Hotel Management
Dear Mr. Faisal KhaledWe understand you were informed about the local events and the Sarajevo Film Festival opening ceremony, which caused the noise. Unfortunately, as the hotel was fully booked, we couldn't offer a room change. Since this situation was beyond our control, we apologize for the inconvenience and hope to have the chance to welcome you again in the future.Kind regards,
by A verified traveler
Posted 24 Jul 2024
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