Ratings based on 155 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Lovely hotel. Clean and spacious rooms. Staff were friendly not much English was spoken. Spa was good. Steam rooms were nice. Kettle and mini bar and hair dryer. Air con was hot! Had to leave the door open as it was hot. I would go again.
Comment from Hotel Management
30 Oct 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 27 Sep 2024
Very specious rooms with a nice balcony! Clean and comfy bed.
Comment from Hotel Management
30 Oct 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 24 Sep 2024
Nice and friendly staff
Comment from Hotel Management
30 Oct 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
30 Oct 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
30 Oct 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
30 Oct 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 6 Aug 2024
The hotel was nice
Comment from Hotel Management
19 Aug 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler
Posted 5 Aug 2024
Everting perfect
Comment from Hotel Management
19 Aug 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
by A verified traveler from Grimes
Posted 1 Aug 2024
I’ll start with that some of the employees we came across during breakfast and dinner were good. The room we had has been worn a bit. It wasn’t cleaned daily and even when we asked the cleaning was not the best. The person at the pool named Kenan yelled and cursed at me and family and asked for a receipt for chairs and sun umbrella which you can’t get unless you pay for it. There is a huge food menu however most of the vegetarian stuff they didn’t have. Some of the waiters would say mean things about other guests in Bosnian which is completely unacceptable. Around the hotel is extremely dirty with trash everywhere. One night the waiter put someone’s coke at our table and our son accidentally drank from it, the waiter saw it and proceeded to pour it for someone else. Some of the guests at this hotel also touch everything- you have to almost police the table. It was better when I stayed here two years ago-never again.
Comment from Hotel Management
19 Aug 2024 by Merima, Hotel Management
Dear, Thank you for leaving a review about your stay in our facility. We are very sorry that you were not satisfied with the services provided in our hotel. We are very sorry for the inconvenience you described, you should have reacted immediately and contacted the hotel reception to correct the inconvenience. In the hope that we will have the opportunity to host you once again in order to improve and correct your opinion about our hotel. Thank you! Best regards, Hotel Hills Thermal & Wellness Spa Resort
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Merima, Hotel Management
Dear, Thank you for your stay at Hotel Hills Sarajevo Congress & Thermal Spa Resort. We hope to have you back at our hotel soon.Kindest regards
