Ratings based on 14 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
4.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
I liked it, a little dark and old inside but this is historical area and the location is perfect. It was very close to the park and Velika Aleja perfect for walking. Staff was friendly.
by A verified traveler
Posted 10 Jul 2024
The shower was cold water not hot enough to have a comfortable shower. When addressed to the hotel we was told mamangament would be notified and nothing was done about the complaint. Luckily we were only in this hotel for 2 days. When leaving the hotel they didnt seem to care that the water was cold even when it was tested by a member of the staff who agreed. No remurbisment was offered. The breakfast was a sham only very limited food available. I would not recommened this hotel. Stay in the hotel hollywood much better which is literally 5 minutes from this hotel.
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler
Posted 27 Oct 2023
by A verified traveler
Posted 28 Jul 2023
The place was good but still the aircondition was weak , there was no trash on the room..
The employee was very nice and helpful but I wish they put SHATAF on the bathroom
by A verified traveler
Posted 17 May 2023 on Hotels
by A verified traveler from Rolla Mo
Posted 13 Aug 2018
It was at the nice location but there was no hot water for hours and the elevator did not work either.
by A verified traveler
Poor hotel experience
Posted 23 Jul 2018 on HotelsThe did not think through their amenities properly; one cannot tear-open the shower gel unless one does it with the teeth. The shower was full of mildew build-up. There is no waste bin in the room, so they hang a black plastic bag for your use on the cupboard instead. Wifi is only good at the reception and merely working in the room. It is sad, this hotel with a little professional know-how and care can be much better.
Recommended
for Everyoneby A verified traveler from Oxford UK
A TRANQUIL HAVEN
Posted 13 Sep 2017
Pros: The oldie worldy feel, the relaxed environment, the absence of screaming kids, the availability of the spa facilities nearby.
Cons: Change the signs on the street and inform guests to use the name Hungaria for taxis. Inform guests of possibility of water outage at night.
This hotel is a historical building situated in a park in the outskirts of Sarajevo away from the hustle-bustle of the city, the traffic and the pollution. The airport is only a few miles away, but air traffic noise is not a problem as flights are rather infrequent. We chose to take a taxi into town which cost only around €10 but you can use the No.3 tram too particularly during non-peak hours when it's not packed. I would not recommend the tram / bus though during the hot season as it will not be pleasant. The hotel staff are very helpful and will call you a taxi in no time. However, if you want to catch a taxi back from town it may not be that easy. The hotel has recently changed their name to Crystal from Hungaria but the signs on the street have not been changed. Some taxi drivers may not know the new name either so you may have to say Hotel Hungaria. Guests can use the pool and gym free of charge at their sister Spa Hotel a few minutes walk away. Sauna, thermal spring and other treatments have a charge but are pretty reasonable. British guests may like to note there is no electric kettle or coffee machine in the room but you can ask for hot water at the restaurant until 11pm. Being such a beautiful environment, locals like to use the 3 hotels there for their wedding parties so occasionally there could be party noise till midnight and I think weekends in particular. So it may not be ideal if you are not a great sleeper. Otherwise, the hotel surpassed our expectation.
Recommended
for Everyoneby A verified traveler
Very nice hotel
Posted 26 Aug 2017A very nice hotel with excellent service and food. The only downside was spending more than an hour looking for parking because we arrived on a Friday evening with a wedding taking place and very limited parking. Highly recommend if don't need to park.
