Staff, Karima and others are amazing. Karima’s smile is captivating and her helpfulness and ability to quickly resolve situations that some might find difficult, is what sets her apart from others. There was a staff member in the night shift that was equally helpful and friendly, and truly is them that made a difference and our stay at the hotel comfortable.
Hotel’s property, even though we were in a superior and it seems recently renovated room, were just average, especially for the price we paid.
Bedsheets and pillows were not clean, and that was very disappointing. We found that out at night when we were going ready for bed. I asked for the new pillow case, and when removing the dirty one, seeing how stained and disgusting the pillow was, I asked for a new pillow too. Unfortunately, after a super nice receptionist went on a hunt for a new pillow, what she got was also dirty and unusable.
