Ratings based on 839 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
This is our first time visiting Sapporo and we read good reviews of this hotel. Decided to book and experience it ourself. Indeed it was as good as the reviews I have read. The washing machine and dryer was also one of the reasons why we wanted to book this hotel. Oh man it was so convenient and good as we do not need to go to the common area to use the washing machine. We washed our laundry at our convenience. The breakfast was very good too. Overall a very good experience with the hotel. It was our wedding anniversary, the hotel was very sweet to write us a card and a gift. Truly appreciate. Thank you so much!!!! Would stay with this hotel if we visit Sapporo.
Comment from Hotel Management
2 Jan 2025 by S.Ihiguro, Hotel Management
Dear GuestThank you very much for your stay. We also thank you for your review.We are glad to hear that you were satisfied with the use of our washer and dryer this time.We are also happy to hear that you chose our hotel as your travel destination for your wedding anniversary.I am glad that you were pleased with the message and other details.We hope you will visit us again when you come to Sapporo.All of us at the hotel look forward to serving you again.Ishiguro, Front Desk, Tokyu Stay Sapporo
by A verified traveler
Posted 26 Dec 2024
In Sapporo center next to subway station and super helpful gentleman at front desk with excellent English and going the extra effort to help with Christmas Day lunch reservation and finding ski resort information and directions
Comment from Hotel Management
29 Dec 2024 by Tokyu Stay Sapporo front desk, Hotel Management
Thank you for using Tokyu Stay Sapporo.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.
by A verified traveler
Posted 13 Dec 2024
The rooms here are noticeably larger compared to those in Tokyo. Everything you’d typically find in Tokyo, the surrounding areas here also offer.
Breakfast Rating: 3.5/5.0 – The chicken karaage stands out as the best item followed by the fried seafood noodles. The probiotic drink and fresh Hokkaido milk are also excellent.
Additional perks include a 24-hour coffee machine with freshly ground beans, which is complimentary. Overall, I’d recommend this place for its comfort and amenities.
Comment from Hotel Management
13 Dec 2024 by Tokyustay Sapporo Front, Hotel Management
Thank you very much for staying at our hotel.We would also like to thank you again for taking time out of your busy schedule to write this message.We will continue to make efforts to be the hotel of choice for many people in the future.We hope you will visit our hotel again when you come back here.All of our employees look forward to serving you.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Tokyu Stay Sapporo front desk, Hotel Management
Thank you very much for using Tokyu Stay Sapporo.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.
by A verified traveler
Posted 8 Nov 2024
Would definitely stay here again. Great front staff members who spoke English. They were all very helpful and kind. The rooms and facilities were all very clean. The best part of this hotel is the in room washer/dryer. Loved the fact I could wash my clothes daily.
Comment from Hotel Management
8 Nov 2024 by Tokyu Stay Sapporo front desk, Hotel Management
Thank you for using Tokyu Stay Sapporo.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.
by A verified traveler
Posted 5 Nov 2024
Hotel reception and stuff were very friendly and polite. The property was very clean and well maintained. We like the room as it is spacious with three comfortable beds. The hotel is a short walk to Odori Park and the TV Tower and Tanukikoji Shopping Street.
Comment from Hotel Management
5 Nov 2024 by Tokyu Stay Sapporo Front H.Kawaguchi, Hotel Management
Thank you very much for staying at our hotel.We are very glad to hear that you enjoyed your stay with us.We are very happy that you liked our hotel.We hope that you will have another opportunity to stay with us again.All of our employees look forward to serving you again.
by A verified traveler
Posted 5 Nov 2024
Great staff, easy to get around
Comment from Hotel Management
5 Nov 2024 by S.Ihiguro, Hotel Management
Thank you very much for your stay.We also thank you for your contribution to our review.We are glad to hear that you liked our staff's service this time.We will continue to strive for even greater satisfaction in the future.We look forward to welcoming you again.Tokyu Stay Sapporo Front Desk
by A verified traveler
Posted 4 Nov 2024
The ensuite washer dryer is a wonderful feature really! Breakfast is fine - Hokkaido milk was excellent.
Comment from Hotel Management
5 Nov 2024 by S.Ihiguro, Hotel Management
Thank you very much for your stay.We also thank you for your contribution to our review.We are very pleased to hear your compliments about our facilities.Hokkaido milk is delicious, isn't it?We hope you will visit Hokkaido again, as there are still many delicious foods to be enjoyed.We look forward to welcoming you to our hotel on that occasion.Tokyu Stay Sapporo Front Desk
by A verified traveler
Posted 27 Oct 2024
Superior Double Room Single Use - comfortable stay for 5 nights.
Location - Closest subway station is Odori Station. Hotel is 75 mins bus ride from new Chitose Airport. The airport bus stop is about 10 mins walk away. Walking distance to many convenience stores and attractions like Nijo Market, Tanukikoji Shopping Street, Odori Park and Susukino area. Also conveniently located 5 mins walk away from Sapporo TV Tower, which is the common pickup location for day tours.
Room - was quiet on the 13th floor facing the side street. Shower water pressure was powerful. Bed was medium firm.
Food - Did not try the hotel breakfast. There is a convenience store (Lawson) just round the corner of the block.
Staff - Check-in and checkout are straightforward. The front desk staffs are always attentive and courtesy greeting as I passed by the lobby. Appreciate a staff member (黎) for explaining in fluent English on how to navivate to the closest airport pickup stop. Note that drop off and pick up stops are different.
Comment from Hotel Management
27 Oct 2024 by Tokyu Stay Sapporo Front Desk, Hotel Management
Thank you very much for staying at our hotel.We are very glad to hear that you enjoyed your stay with us.We are very happy that you liked our hotel.We hope that you will have another opportunity to stay with us again.All of our employees look forward to serving you again.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
18 Oct 2024 by 東急ステイ札幌 フロントデスク, Hotel Management
この度は東急ステイ札幌にご宿泊いただきありがとうございます。またのお越しをお待ちしております。
