Ratings based on 977 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Great service and cleanliness. Also, great location
Comment from Hotel Management
2 Dec 2024 by KOKOHOTEL Sapporo Ekimae Front Desk Shoji, Hotel Management
Thank you very much for choosing KOKOHOTEL Sapporo Ekimae.We would also like to thank you again for taking time out of your busy schedule to write us.We hope you had a pleasant stay with us.We will continue to make every effort to please you, and we look forward to your continued patronage.
by A verified traveler
Posted 29 Nov 2024
The staff was nice and hotel would have been perfect. Very disappointed in the lack of pillows and air conditioning. The beds only had one pillow and it was so small. When I asked for extra pillows I was told they didn’t have any said they could give me towels. The AC did not work and the room was extremely hot.
Comment from Hotel Management
2 Dec 2024 by KOKOHOTEL Sapporo Ekimae Front Desk Shoji, Hotel Management
Thank you very much for choosing KOKOHOTEL Sapporo Ekimae.We would also like to thank you again for taking time out of your busy schedule to write this message.Although you chose KOKOHOTEL Sapporo Ekimae from among many hotels, we are very sorry that we did not meet your expectations,We are very sorry that we could not meet your expectations.We will consider providing additional pillows.Also, please note that the air conditioner only provides heating and ventilation.If it is too hot, please open the window. We apologize for any inconvenience caused.We apologize for any inconvenience caused, and hope you will give us a chance to make up for it. The entire staff looks forward to serving you again.
by A verified traveler
Posted 31 Oct 2024
Modern Jpn budget hotel. Nothing special but clean
Comment from Hotel Management
31 Oct 2024 by KOKOHOTEL札幌駅前 フロント庄子, Hotel Management
Thank you very much for choosing KOKOHOTEL Sapporo Ekimae. We also sincerely appreciate you taking the time to leave a review despite your busy schedule.We hope you had a comfortable stay with us. We will continue to strive to ensure our guests are satisfied, and we kindly ask for your continued support.All of our staff are looking forward to welcoming you back on your next visit.
by A verified traveler
Posted 1 Oct 2024
The location is perfect for new visitors in Sapporo
Comment from Hotel Management
1 Oct 2024 by KOKOHOTEL札幌駅前 フロント岩見, Hotel Management
Thank you very much for choosing KOKO HOTEL Sapporo Ekimae from among the many hotels available.We are very pleased that you had a comfortable stay.We will continue to strive to improve our services, encouraged by feedback from satisfied customers such as this, so we hope you will use us again at the next opportunity.
by A verified traveler
Posted 10 Sep 2024
Good
Comment from Hotel Management
10 Sep 2024 by KOKOHOTEL札幌駅前 フロント薛, Hotel Management
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。ご滞在中は快適にお過ごし頂けたようで私共も大変嬉しく思います。こうしたお客様の満足して頂けたお声を励みに今後もサービス向上に努めてまいりますのでまた機会がありましたらご利用頂けると幸いです。
by A verified traveler
Posted 8 Aug 2024
Comment from Hotel Management
10 Aug 2024 by KOKOHOTEL札幌駅前 フロント岩見, Hotel Management
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。ご滞在中は快適にお過ごし頂けたようで私共も大変嬉しく思います。こうしたお客様の満足して頂けたお声を励みに今後もサービス向上に努めてまいりますのでまた機会がありましたらご利用頂けると幸いです。
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
12 Aug 2024 by KOKO HOTEL札幌駅前 フロント 平岩, Hotel Management
この度は数ある宿泊施設の中からKOKO HOTEL札幌駅前にご宿泊いただきまして、誠にありがとうございました。また機会がございましたら、当館をご利用いただけますと幸いです。感想をお寄せいただきありがとうございました。
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
18 Jun 2024 by KOKOHOTEL札幌駅前 フロント室井, Hotel Management
この度はKOKO HOTEL札幌駅前をご利用いただき誠にありがとうございます。今後ともお客様により良いサービスを提供できるよう、スタッフ一同努めて参ります。また札幌へお越しの際はぜひ当ホテルをご利用くださいませ。
by A verified traveler
Posted 2 Jun 2024
Air conditioning only delivers warm air. It made the room hot and dry.
Comment from Hotel Management
2 Jun 2024 by KOKOHOTEL札幌駅前 フロント, Hotel Management
Thank you for staying at KOKO HOTEL Sapporo Ekimae.We sincerely apologize for any inconvenience caused regarding the air conditioning. Except for summer and winter, we switch between heating and cooling depending on the temperature of the day.We will do our best to satisfy all our guests, so we hope you will use our hotel again if you have the opportunity.We look forward to seeing you again.
by A verified traveler
Posted 30 May 2024
Well located, decent rooms, good price.
The only thing is their toilets are smaller than most Japanese toilets.
Not a big problem, though.
I’d go back.
Comment from Hotel Management
31 May 2024 by フロント 五十嵐, Hotel Management
Thank you very much for choosing KOKO HOTEL Sapporo Ekimae from among the many hotels available.We are very pleased that you had a comfortable stay.We will continue to strive to improve our services, encouraged by feedback from satisfied customers such as this, so we hope you will use us again at the next opportunity.
