Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tokyo
Posted 12 Dec 2024
Really nice place and near to the tourist spot.
The room is spacious but its smells stinky when we enter the room. We request for air cleaner but does not available.
We really enjoy the lounge. Its unlimited drink in the night time with a pika-pika and sweets food.
Definitely come back here. But hope our next room smell’s ok.
Comment from Hotel Management
14 Dec 2024 by Grand Mercure Sapporo Odori Park, Hotel Management
Thank you for staying at Grand Mercure Sapporo Odori Park.We sincerely apologize for the unpleasant smell in your room and for not being able to provide an air cleaner upon your request.We are delighted to hear that you enjoyed your time at the lounge with unlimited drinks and snacks. For your next stay, we will make every effort to ensure a more comfortable experience. We look forward to welcoming you back in the future.Grand Mercure Sapporo Odori ParkReservation Team
by A verified traveler
Posted 8 Dec 2024
The only thing I don't like is TV is too small and not many channels to choose.
Comment from Hotel Management
10 Dec 2024 by Grand Mercure Sapporo Odori Park, Hotel Management
Thank you for staying at Grand Mercure Sapporo Odori Park.We sincerely appreciate your valuable feedback. We apologize for not meeting your expectations regarding the room's TV size and available channels. Your comments will be considered for future improvements.We look forward to welcoming you again.Grand Mercure Sapporo Odori ParkReservation Team
by A verified traveler
Posted 30 Nov 2024
10/10 would recommend. Very friendly and helpful staff. Bathroom was fully equipped and hot water was easily available
Comment from Hotel Management
2 Dec 2024 by Grand Mercure Sapporo Odori Park, Hotel Management
Thank you for staying at Grand Mercure Sapporo Odori Park.Thank you again for taking time out of your busy schedule to write a review of our hotel.We hope you will choose Grand Mercure Sapporo Odori Park again.Grand Mercure Sapporo Odori ParkReservation Staff
by A verified traveler
Posted 21 Nov 2024
I was slightly disappointed in the rooms of the hotel. I was travelling for business and both myself and my colleague found the rooms smelly and stuffy. The beds were very comfortable though. Overall they were clean enough but the facilities were old. I had a very hard time turning on and off the bathroom sink. The main areas like the lobby and dining areas are spacious and clean and very modern. But overall was a bit disappointed in the rooms themselves.
Comment from Hotel Management
22 Nov 2024 by 宿泊予約スタッフ, Hotel Management
Thank you very much for staying at Grand Mercure Sapporo Odori Park.We sincerely apologize for any discomfort you experienced with the room. We take your feedback regarding the outdated facilities and air quality seriously and will work to improve the environment to make it more comfortable for our guests. We will also address the issues with the bathroom fixtures and ensure necessary improvements are made.On the other hand, we are pleased to hear that you enjoyed the public spaces. We will strive to provide you with an even more pleasant stay on your next visit. Thank you for your valuable feedback.Grand Mercure Sapporo Odori Park
by A verified traveler
Posted 19 Oct 2024
The property looks big but not much of the facility. We were given a room just above the large rooftop of the othe wing. Very disappointed as the view was not waht it showed on the hotel website. As a result we didn't really want to stay in the room for too much of the time. Fortunately we did not take the breakfast as it might not turn out as what it has promised to be.
Comment from Hotel Management
21 Oct 2024 by グランドメルキュール札幌大通公園 宿泊予約スタッフ, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced regarding your room's view. We strive to provide accurate representations of our accommodations, and we regret that we fell short in this instance. Your comfort and satisfaction are important to us, and we appreciate your comments about the facilities. We are continuously working to enhance our guests' experiences, and your insights will help us in that effort. We hope you might consider giving us another chance in the future to provide you with a more enjoyable stay. Thank you once again for your valuable feedback.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
18 Nov 2024 by グランドメルキュール札幌大通公園 宿泊予約スタッフ, Hotel Management
この度はグランドメルキュール札幌大通公園にご宿泊いただきありがとうございます。お忙しい中、口コミ投稿を頂き重ねてお礼申し上げます。ぜひまたの機会がございました際にはグランドメルキュール札幌大通公園をお選び頂ければ幸いです。
by A verified traveler
Posted 7 Sep 2024 on Hotels
Really friendly and accommodating staff.
Good points were the lounge area with complimentary beverages and location is fantastic. I didn’t use the breakfast facilities so can’t comment but others said there was a great range but probably not value for money,
Negatives were lack of ironing facilities and the room, while non smoking, still smelt of stale cigarettes. The shower over the bath was a little annoying.
In need of a refurbishment but I’d happily book again.
Comment from Hotel Management
10 Sep 2024 by グランドメルキュール札幌大通公園 宿泊予約スタッフ, Hotel Management
Thank you very much for staying at Grand Mercure Sapporo Odori Park. We are delighted to hear that you were satisfied with our staff, lounge, and location. However, we apologize for the inconvenience caused by the room odor and the lack of ironing facilities. We appreciate your feedback and will work on improving our services. We are grateful to hear that you would happily book with us again, and we look forward to welcoming you back in the future.Grand Mercure Sapporo Odori ParkReservations Team
by A verified traveler
Posted 30 Jul 2024
Wonderful hotel. We checked in late (around midnight) and had no issues. Room was very nice and clean. The breakfast was amazing and included champagne for mimosa's! Walkable to akerenga and oodori koen. About a kilometer and a half from Sapporo TV Tower.
Tip: if you take a taxi back to the hotel, there is a Mercure Sapporo, and Grand Mercure Oodori Koen. This is "Grand Mercure Oodori Koen." The cab driver was perturbed that we needed to look up our reservation to confirm which location we were going to.
Comment from Hotel Management
1 Aug 2024 by グランドメルキュール札幌大通公園 宿泊予約スタッフ, Hotel Management
Thank you for staying at Grand Mercure Sapporo Odori Park.Thank you for your wonderful review!We are delighted to hear that you had a pleasant experience during your stay with us. It's great to know that you enjoyed the cleanliness of your room and the amazing breakfast, especially the champagne for mimosas!We appreciate your feedback regarding the taxi confusion. We will make sure to highlight the distinction between our locations to help future guests avoid any similar issues.Thank you once again for your kind words. We hope to welcome you back soon for another memorable stay!Grand Mercure Sapporo Odori ParkRoom Reservations
by A verified traveler
Posted 1 Jul 2024
The staffs are friendly. They offer free afternoon tea and night tea which includes beer and wine
Comment from Hotel Management
2 Jul 2024 by Grand Mercure Sapporo Odori Park, Hotel Management
Thank you for staying at Grand Mercure Sapporo Odori Koen.Thank you again for your satisfaction with your stay and for taking the time to send us your highly positive feedback.Thank you for your kind words of praise regarding our lounge service.We will continue to make efforts to improve our services to ensure everyone's satisfaction.We hope you will choose Grand Mercure Sapporo Odori Koen for your next stay.Grand Mercure Sapporo Odori KoenRoom Reservations
by A verified traveler
Posted 29 Jun 2024
Bus to airport is right outside hotel(back side).
Room very outdated.
Comment from Hotel Management
1 Jul 2024 by Reservation Section, Hotel Management
Thank you for staying at Grand Mercure Sapporo Odori Park. We look forward to your next reservation. Sincerely, Accommodation Reservation Section
