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Authent Hotel Otaru

3.5 star property
Hotel with 3 restaurants, a quick walk to Otaru Canal

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Authent Hotel Otaru

Exterior
City view
Daily buffet breakfast (JPY 3000 per person)
View from room
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Twin Room, Non Smoking (2 Semi Double Bed)

Down comforters, desk, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking (2 Semi Double Bed)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Triple Room, Non Smoking (3 Semi Double Bed)

Down comforters, desk, soundproofing, iron/ironing board

Triple Room, Non Smoking (3 Semi Double Bed)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Twin Room, Non Smoking (For One Person)

Down comforters, desk, soundproofing, iron/ironing board

Twin Room, Non Smoking (For One Person)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking (2 Semi Double Bed)

Down comforters, desk, soundproofing, iron/ironing board

Twin Room, Non Smoking (2 Semi Double Bed)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Room for 4 people, Non Smoking, Western Style(37sqm) or Japanese Style(36sqm)

Down comforters, desk, soundproofing, iron/ironing board

Room for 4 people, Non Smoking, Western Style(37sqm) or Japanese Style(36sqm)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 36 sq m
  • City view
  • Sleeps 7
  • 3 Large Twin Beds and 1 Twin Murphy Bed OR 4 Twin Futons

View all photos for Double Room, 1 Queen Bed, Non Smoking

Down comforters, desk, soundproofing, iron/ironing board

Double Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Authent Suite,Non Smoking

Down comforters, desk, soundproofing, iron/ironing board

Authent Suite,Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
LED TV
Down duvet
Deep soaking bathtub
Shower/tub combination
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Quadruple Room

Down comforters, desk, soundproofing, iron/ironing board

Quadruple Room

  • Sleeps 4
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Single Room

Down comforters, desk, soundproofing, iron/ironing board

Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Authentic Suite Salon Class Floor

Down comforters, desk, soundproofing, iron/ironing board

Authentic Suite Salon Class Floor

  • Sleeps 2
  • 2 Double Beds

View all photos for Semi Double Room

Down comforters, desk, soundproofing, iron/ironing board

Semi Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Down comforters, desk, soundproofing, iron/ironing board

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Down comforters, desk, soundproofing, iron/ironing board

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room

Down comforters, desk, soundproofing, iron/ironing board

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Down comforters, desk, soundproofing, iron/ironing board

Double Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
2-15-1, Inaho, Otaru, Hokkaido, 047-0032

What's nearby

  • Otaru City Art Museum - 3 min walk
  • Otaru Canal - 7 min walk
  • Otaru Music Box Museum - 16 min walk
  • Shin Nihonkai Ferry - 3 min drive
  • Otaru Tenguyama Ropeway - 4 min drive

Getting around

  • Otaru Station - 7 min walk
  • Inaho Station - 20 min drive
  • New Chitose Intl. Airport (CTS) - 78 min drive

Restaurants

  • ‪桂苑 - ‬2 min walk
  • ‪あまとう 洋菓子店 - ‬2 min walk
  • ‪ニュー三幸本店 - ‬2 min walk
  • ‪モスバーガー - ‬1 min walk
  • ‪ビストロ小泉 - ‬2 min walk

About this property

Authent Hotel Otaru

Hotel near Otaru Canal
Located close to Otaru City Art Museum and Otaru Music Box Museum, Authent Hotel Otaru provides a coffee shop/cafe, dry cleaning/laundry services, and 2 bars. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a banquet hall
  • Coffee/tea in the lobby, multilingual staff, and an elevator
  • A 24-hour front desk, a water dispenser, and a porter/bellhop
  • Guest reviews say great things about the helpful staff and first-rate property condition
Room features
All 175 rooms have comforts such as air conditioning, as well as perks like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Rainfall showers, deep soaking tubs, and bidets
  • LED TVs with digital channels
  • Refrigerators, children's slippers, and free tea bags/instant coffee

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Captains Bar
  • Casablanca
  • Irifune
  • Kaioh
  • Ondine

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 per person
  • Self parking fee: JPY 1500 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Authent Hotel
Authent Hotel Otaru
Authent Otaru
Authent Otaru Hotel
Otaru Authent Hotel
Authent Hotel Otaru Hokkaido
Authent
Authent Hotel Otaru Hokkaido
Authent Hotel Otaru Hotel
Authent Hotel Otaru Otaru
Authent Hotel Otaru Hotel Otaru

Frequently asked questions

Is Authent Hotel Otaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Authent Hotel Otaru?

Self parking is available for JPY 1500 per night.

What time is check-in at Authent Hotel Otaru?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Authent Hotel Otaru?

Check-out is at 11 AM.

Where is Authent Hotel Otaru located?

Located in the heart of Otaru, this spa hotel is within a 10-minute walk of Otaru City Art Museum and Otaru Canal. Otaru Music Box Museum and Shin Nihonkai Ferry are also within 2 mi (3 km). Otaru Station is 7 minutes by foot and Minami-Otaru Station is 17 minutes.

Authent Hotel Otaru Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 338 out of 757 reviews" "
Rating 8 - Good. 328 out of 757 reviews" "
Rating 6 - Okay. 71 out of 757 reviews" "
Rating 4 - Poor. 17 out of 757 reviews" "
Rating 2 - Terrible. 3 out of 757 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Linh, Hayward

Traveled with group
Liked: Staff & service
Bed not comfortable as we would like. Backache sleeping on the bed for 2 nights. Location is walking distance from tourists attraction.
Stayed 2 nights in Oct 2024

6/10 Okay

TONG

good
Stayed 2 nights in Jul 2024

10/10 Excellent

Wan Sze

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very poilet
Stayed 2 nights in Jun 2024

10/10 Excellent

Ee Beng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 2 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service
Otaru top stay
The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too.
Stayed 1 night in May 2024

10/10 Excellent

Narongchai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable hotel with superb cleanliness and good staff service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable with excellent service. 10/10 rating.
Stayed 1 night in Jan 2024

8/10 Good

Joleigh

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Sze

Stayed 1 night in Nov 2023

8/10 Good

Fleetwood

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was 👍 good
Stayed 1 night in Oct 2023

2/10 Terrible

Travis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Racist and Rude Manager
Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F!
Stayed 6 nights in Jul 2023

6/10 Okay

Daniel

Stayed 1 night in Feb 2023

8/10 Good

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Spent a day in Otaru for the 2020 snow festival. Authent Hotel in Otaru was great. Clean, convenient, walking distance from the train station via a covered shopping street. Room was available early, which was a plus, given our busy day. All in all a great experience.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish to thanks 1 of the counter staff that took the extra effort to help me when i face some issue in looking for mapcode. He even ask for my itinerary and offer to help me find out all the mapcodes of the location i wish to go. Sorry i did not get your name. Thank you.
Stayed 2 nights in Feb 2020

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service, comfort and location
Fantastic service, excellent location about 6 mins walk to JR Station. Very comfortable hotel with generous amenities and good sized room and bathroom.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Naoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in Otaru
Good enough space for 2 persons, queen size of bed with twin, 10minutes walk from Otaru station
Stayed 1 night in Oct 2019

8/10 Good

Pacita

Stayed 2 nights in Oct 2019