Ratings based on 15 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Excellent hot spring hotel, amazing pools
Posted 7 Nov 2023 on HotelsThe rooms were comfortable though over-heated for early November. The hot spring pools were amazing; the water composition was great and there were numerous pools of varying temperatures warm enough for the cooler months of the year. Food at the restaurant was great and varied. We also enjoyed the massages at the spa.The receptionist was unable to find our Hotels.com reservation when we checked in, which proved a bit alarming. We trusted they eventually sorted out the issue during our stay.
by A verified traveler from Maennedorf
Posted 10 Sep 2023
by A verified traveler
Almost perfect!
Posted 6 Sep 2023 on HotelsIt’s difficult to find anything to say negative about this remarkable facility with attentive and caring staff, except one important factor; that is, exterior noise. During Saturday afternoon, loud/piercing bass-accentuated “techno” music poured in from the adjacent public pool, while during the
evening the restaurant across the way had singhe musician flooding the entire region with 10,000 Watts of outrageously loud and terribly mediocre music. Very disturbing and unfortunate .
by A verified traveler
Great stay.
Posted 3 Sep 2023 on HotelsVery helpful staff all round and housekeeping were very helpful too.
Front desk were switched on and would adsist without waiting.
by A verified traveler
Definitely recommended
Posted 14 Aug 2023 on HotelsThere was a minor issue with our room upon check in which was quickly and professionally fixed. The staff were always friendly and helpful and the hotel was lovely. Also the breakfast and evening meal, within the price, was excellent. The spa was absolutely wonderful.
by A verified traveler
Posted 28 Jul 2023
With a few exceptions it’s a very nice hotel very new inside and out with plenty of parking lots good size rooms very friendly staff in all departments not to mention that everywhere was clean and shiny.
What we didn’t like was the automatic light switch on the balcony. If you want to get a seat on balcony after 9:30pm to enjoy the view of the nearby mountains you’ll be welcomed from all the insects being attracted by the light.
And other thing that could be done is to change the water in the cold basin every day - it gets warm and dirty after one day in use. Actually these are the only things that are little annoying but didn’t spoil our stay.
by A verified traveler
Posted 26 Jul 2023
by A verified traveler from State College
Posted 13 Jan 2023
by A verified traveler
Posted 5 Dec 2022 on Hotels
by A verified traveler
Posted 15 Nov 2022 on Hotels
